Sr Project Manager- Agile Delivery

Citizens Bank; Phoenix (AZ); Hybrid; USD 122,000 - 156,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Retirement benefits

Education reimbursement

Wellness programs

Flexible work arrangements

Job summary

Citizens Bank is seeking a Project Manager to lead complex, cross‑functional initiatives across Risk and Finance Town. You will drive planning, execution, governance, and stakeholder alignment, applying agile delivery practices with substantial autonomy.

You will partner with sponsors across technology, operations, risk, and business, manage dependencies, and use metrics to drive transparency and continuous improvement.

Qualifications

• Bachelor’s degree in a related field (Business, Technology, Engineering, or similar).
• 5+ years of project management or Chief of Staff‑type experience in financial services is preferred.
• Experience as a Scrum Master, Agile Lead, or similar role.

Responsibilities

• Lead cross‑functional projects from initiation through deployment, ensuring scope, schedule, budget, and quality alignment.
• Define goals, milestones, and deliverables with sponsors and leaders; manage dependencies and change impacts.

Skills

Project management

Agile delivery

Cross-functional leadership

Stakeholder communication

Data-driven decisions

Education

Bachelor’s degree

Job description

Description

Position Summary

The Project Manager leads complex, cross‑functional initiatives that advance Risk and Finance Town’s business and technology objectives. The role drives planning, execution, governance, and stakeholder alignment while applying agile delivery practices and operating with significant autonomy.

Key Responsibilities

Project Leadership & Delivery

Lead cross‑functional projects from initiation through deployment, ensuring alignment to scope, schedule, budget, and quality expectations. Oversee multidisciplinary teams and integrate business, technology, and vendor workstreams to achieve successful outcomes.

Strategic Planning & Scope Definition

Collaborate with project sponsors and business leaders to define goals, success metrics, and deliverables. Develop detailed plans, manage milestones and dependencies, and anticipate organizational impacts, including change‑management needs.

Scrum Master & Agile Delivery

Support agile or hybrid initiatives by facilitating core ceremonies, coaching teams on agile principles, clearing impediments, and partnering with Product Owners to maintain a prioritized backlog. Track and communicate performance using key agile metrics and promote transparency and continuous improvement.

Stakeholder & Communication Management

Build strong relationships across technology, operations, risk, product, and business teams. Provide timely, accurate, and executive‑ready status reporting across all initiatives. Develop and maintain dashboards, KPIs, and summaries that communicate progress, risks, issues, and decision needs to senior leadership. Ensure consistent reporting cadences and promote transparency across teams.

Risk, Issue & Dependency Management

Identify and mitigate risks, issues, and interdependencies early. Lead resolution efforts, communicate impacts, and ensure consistent application of risk‑management practices across teams.

Required Skills & Competencies

• Expertise project management methodologies and lifecycle delivery.
• Experience with Scrum, Kanban, and agile performance metrics.
• Strong ability to influence without authority and guide cross‑functional teams.
• Comfortable navigating ambiguity, complexity, and organizational change.
• Exceptional communication skills with an executive‑ready presence.
• Strong analytical and problem‑solving abilities, including using data to inform decisions.
• Proven experience driving operational efficiency and delivery maturity.

Qualifications

• Bachelor’s degree (Business, Technology, Engineering, or related field).
• Experience as a Scrum Master, Agile Lead, or similar role.
• 5+ years of project management or Chief of Staff–type experience; ability to manage multiple initiatives.
• Excellent writing, presentation, and communication skills; high emotional intelligence and discretion.
• Ability to work independently in fast‑paced environments; financial‑services experience is a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday
• Hybrid: 4 days onsite, 1 day remote

Pay Transparency

The salary range for this position is $122,000- $156,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
• Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States.

For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.