Sr. Project Manager

Forcepoint; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Forcepoint is seeking a Senior Project Manager in Services to ensure customer success across deployment efforts. You will coordinate between the deployment team and Product Management, Engineering, and Support, owning relationships with enterprise accounts and guiding them through deployment, risks, and escalations.

This role requires strong PM, communication, and technical understanding to drive on-time, on-budget outcomes.

Qualifications

• Bachelor’s degree in CS, Engineering or equivalent experience.
• 4+ years in information systems environment supporting B2B customers.
• 5+ years of project management experience; managing multiple projects; PMP preferred.
• 4+ years in a Professional Services setting.
• Experience with Salesforce and PSA; familiar with billing and revenue recognition.
• Experience leading large complex global programs spanning multiple technologies, business units and time zones.
• Demonstrated experience in a technical customer support environment.
• Strong communication and executive-level engagement.

Responsibilities

• On-boards new implementation projects.
• Supports Enterprise Customer Support for business customers.
• Builds relationships with technical staff and Sr. Management from the customer side.
• Communicates product improvements to Product Management and Engineering during deployment.
• Conducts weekly account deployment status and risk reviews.
• Manages deployment team escalations with engineering and Tech Support.
• Contributes to Knowledge Base from deployment lessons learned.

Skills

PM leadership

Customer relationships

Stakeholder management

Executive communication

Education

Bachelor’s degree in CS/Engineering

PMP preferred

Tools

Salesforce

PSA

MS Project

Job description

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

The goal of the Sr. Project Manager within Services is to ensure customer success, focusing both on reactive support and pro-active services to enable the customer to successfully deploy their Forcepoint solution set. The Sr. Project Manager is the liaison between the deployment team and the other Forcepoint internal teams during deployment. The Sr. Project Manager will own the relationship with the deployment team and share responsibility for their success. He/she serves as an advisor to customers during deployment through a combination of technical consulting and project management skills.

Essential Functions

• Diligently does the on-boarding of new implementation projects
• Must have experience working directly with Enterprise Customer Support supporting Business customers
• Builds and grows relationships with both Technical staff and Sr. Management from the customer team.
• Collaborates with Product Management and Engineering teams in Forcepoint to communicate product improvements identified during deployment activities.
• Conducts at a minimum a weekly call with each of their accounts to understand deployment status and risks.
• Performs a quarterly review of the deployment team.
• Owns, drives and tracks deployment team escalations with engineering and Tech Support
• Contributes to the Knowledge Base based on deployment lessons learned and unique issues experienced for any of their deployments.
• Works on staying current on both the technology and product fronts.
• Performs other duties and projects as assigned.

Education and Experience

• Bachelor’s degree in Computer Science, Engineering or equivalent experience.
• At least 4 years in information systems environment supporting business-to-business customers.
• At least 5 years of project management experience. Experience managing multiple projects in parallel a must. Working knowledge of MS Project. PMP preferred.
• At least 4 years experience working in a Professional Services setting.
• Experience working with Salesforce and PSA. Familiar with billing and revenue recognition
• Experienced with running large complex global programs spanning across multiple technologies, business units and time zones
• Demonstrated experience in a technical customer support environment
• Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution.
• Strong personal drive for ensuring customer success with a proactive focus.
• Strong background in a dynamic, problem solving, customer service environment.
• Flexibility, integrity and creative problem-solving skills.
• Outstanding verbal and written communication skills.
• Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude.
• Ability to articulate technical issues in a meaningful way to both team and executive level management.
• Must be capable of dealing confidently and professionally at the executive level with Customers.
• Must be a team player and build good working relationships across all functions.
• Perform resource planning in order to meet demand, hiring staff when necessary
• Works with leadership to remove barriers and ensure projects are delivered on time, in budget and in scope.
• Strong experience in using PMP, SCRUM, and LEAN tools and delivery methodologies to lead projects and drive change.
• Advanced in Microsoft Office such as Word, Excel,PowerPoint, Visio and Outlook

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [e-mail].

Applicants must have the right to work in the location to which you have applied.