Sr. Project Consultant - Client Strategy & Delivery

Blue Cross Blue Shield of Michigan; Detroit (MI); On-site; USD 95,000 - 130,000; Full time

Job summary

Blue Cross Blue Shield of Michigan in Detroit seeks an experienced Project Manager to independently lead complex, time-sensitive work in a visible healthcare setting. You will drive accountability across teams, translate complex issues for executives, and ensure accurate, high-quality outcomes under tight deadlines.

The role emphasizes Six Sigma aligned problem-solving, risk management, and strong communication.

Qualifications

• Bachelor's degree in a related field is required.
• 7+ years of project management experience in health plan operations or related field.
• PM certification (PMP) preferred.
• Strong communication skills, both written and verbal.
• Experience with Six Sigma methodologies is highly preferred.

Responsibilities

• Develop, implement and maintain long-term projects spanning two years or more.
• Monitor progress, produce status reports, timelines and metrics.
• Lead cross-functional teams including internal customers and vendors.
• Plan project scope, cost, testing, implementation and post-implementation review.
• Identify risks and mitigation plans; drive process improvements.
• Provide supervision as needed and communicate with executives.

Skills

Project management

Cross-functional leadership

Risk management

Root cause analysis

Process improvement

Communication

Excel

Education

Bachelor's degree in related field

PMP certification (preferred)

Job description

Department Summary

This role requires a highly accountable, detail-oriented professional who can independently lead complex, time-sensitive work in a fast-paced, highly visible customer environment. The successful candidate will demonstrate strong project management, critical thinking, sound judgment, and exceptional attention to detail, with the ability to anticipate issues, manage competing priorities, and consistently deliver accurate, high-quality work under tight deadlines.

The individual must be a confident communicator who takes ownership, drives accountability across teams and partners, asks the right questions, and translates complex issues into clear, complete responses for the customer and executives. Strong preparation, follow-through, and the ability to constructively challenge and influence others are essential.

Experience applying Six Sigma methodologies to solve problems, identify root causes, and improve processes highly preferred.

Accountable for and manages the development, implementation and ongoing maintenance of long-term project(s) typically spanning two years or more planning to implementation with relatively more complex scope and deliverables that may impact multiple business unit/function or business critical program. Project scope impacts one or more of the following: process, system, function, product and/or service. Project span across enterprise. Aligns with enterprise initiatives, multi-faceted and strategy.

• Monitor progress, produce project status reports, timelines, budget reports, project metrics.
• Plan projects, including the concept, design, planning, project scope, cost and benefits, testing, acceptance, implementation and post-implementation review of project deliverables.
• Leads cross functional teams comprised of various internal customers and vendor resources. Provide assistance and mentor staff on project management related issues.
• Lead complex development initiatives. Manage teams and ensure that project resources are utilized in an effective and efficient manner. Ensure project goals are met or exceeded via the facilitation and resolution of barriers prohibiting the progress on projects.
• Recommend and implement process changes to increase project execution performance. Review system and tools to ensure quality and efficient implementation of development and enhancement efforts.
• Monitor project risk and consult on mitigation plans.
• May provide supervision to others.
• Other duties as assigned.

"Qualifications"

• Bachelor's degree in related field required
• Seven (7) or more years experience in related field
• Five (5) years project management experience in health plan operations or related field
• Project Management/ Project Management Certificate (PMP) preferred
• Leadership and/or analytical experience with data, systems, and operations
• Knowledge of program management preferred
• Demonstrated proficiency and experience with project management applications, templates, development tools, and analysis tools required
• Demonstrated knowledge and experience planning and leading high risk and complex projects
• Knowledge of project management tools and methodologies
• Knowledge of healthcare and/or managed care principles, computer systems, and claims databases
• Extensive experience with analysis including root cause identification and problem solving
• Knowledge of Michigan health care marketplace
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word)
• Demonstrated project management skills including the use of continuous quality improvement tools
• Demonstrated competency planning and conducting reports and completing research reports
• Excellent written and verbal communication skills

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.