Sr Program Mgr, Managed Prog

Staffmark Group; Chicago (IL); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Staffmark benefits

Job summary

Staffmark Group is seeking a Senior Program Manager for the xPO Advantage team in Chicago. You will lead on-site staffing and operations, serving as the focal point between Client Management, staff suppliers, and internal stakeholders to ensure program success and client satisfaction.

The role emphasizes strategic leadership, performance management, and ongoing process improvement, with a focus on delivering quality services and aligning with client goals and SLAs.

Qualifications

• Bachelor's degree in business administration, sales and marketing or related field or equivalent work experience.

Responsibilities

• Lead, evaluate, and develop program staff.
• Conduct weekly staff meetings to review processes and drive improvements.
• Coordinate strategic resource planning with Client Management and Advantage xPO.
• Resolve issues between Client Management, Talent Suppliers and Advantage xPO.
• Oversee day-to-day program operations in staff absence.
• Promote Advantage and Client’s Quality Program Agendas.
• Advise on market trends, program enhancements, and strategic initiatives.
• Liaise between corporate departments, management, and client for delivery of corporate services.
• Manage multiple P&Ls.
• Implement client/program specific processes per contract.

Skills

Leadership

Communication

Time management

Customer service

Organizational skills

P&L understanding

Strategic planning

Presentation skills

Sales experience

Education

Bachelor's degree in business/related field

Job description

Job Summary

We are currently hiring a Senior Program Manager, xPO for our xPO Advantage team, and our ideal candidate will possess a passion for impacting lives and our community. You will strategically manage all aspects of multiple, large assigned on-site customer relations and serve as the focal point of all staffing and operations related issues between Client Management and Supervisors, Corporate Management, Staffmark Group Business Units, Recruiters, Talent Suppliers and the talent workforce assigned to the program.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Manage, evaluate, and develop program staff.
• Conduct weekly staff meeting to review processes, obtain feedback, and make appropriate operational changes.
• Participate in strategic resource planning and program initiatives with Client Management and Advantage xPO.
• Resolve issues between Client Management, Talent Suppliers and their talent, and Advantage xPO.
• Fulfill day to day program operations staff responsibilities in their absence.
• Actively promote Advantage and Client’s Quality Program Agendas.
• Act as an advisor and partner to the Client regarding market and workforce trends, program enhancements, and other strategic initiatives.
• Attend established standing meetings between Client and Advantage Executive Management.
• Act as a liaison between corporate departments, business unit management, and client for ultimate delivery and communication of corporate services to client.
• Manage multiple P&Ls
• Client/Program specific process implementation, execution and management. These may vary based on client industry, client/program size, program structure and SLAs outlined during contract negotiations.

Competencies

• Competencies we value for this role include ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills within all levels of business lines, strong time management skills, customer-service orientation, proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment. Must also be able to strategically manage accounts with a goal towards continuous improvement, have strong business technical skills, ability to read and understand P&L and deliver strategy to drive revenue and profitability, and have strong presentation skills to respond, develop, and present QBR’s and RFP’s. We also desire a minimum of 4 years client Management and sales experience, preferably within a service industry, and with a proven track record as well as Bachelor’s degree in business administration, sales and marketing or related field or equivalent work experience

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we’ll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Advantage XPO and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.