Sr. Program Manager, SSD Site Operations

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Bellevue, WA is seeking a Sr. Program Manager to own and execute cross-functional delivery operations initiatives for SSD DCs. You will lead end-to-end programs, drive throughput, and optimize material flow through site layouts and collaboration with engineering and ops teams.

The role demands 5+ years in program management, strong analytical skills, and the ability to influence senior leaders in a fast-paced environment. Travel ~30% is expected.

Qualifications

• Bachelor's degree required; 3+ years in ops/retail management.
• 5+ years in program or project management.
• Experience using data and metrics to drive improvements.
• Intermediate Excel skills (pivot tables, lookups, etc.).
• Experience owning program strategy and delivering end-to-end results.

Responsibilities

• Collect feedback from operations and support teams.
• Optimize flow and layout designs with engineering teams.
• Partner with Procurement, WHS, Finance, LP, RME.
• Support launch sites and ensure adherence to SSD DC design standards.
• Execute ops integration launch tasks for launch sites.
• Drive continuous improvement and stay informed about best practices.
• Support timely delivery of project timelines, and mitigate potential risks.
• Maintain documentation of learnings and facilitate knowledge sharing with site operations.
• Manage stakeholder relationships and communications.

Skills

Program management

Data analysis

Communication

Operational management

Travel 30%

Education

Bachelor's degree

Master's degree

MBA

Tools

Excel

AI tools

Job description

Description

Are you passionate about transforming the future of delivery operations? Join our team to lead innovative initiatives that revolutionize how we serve our customers through innovative fulfillment solutions. You'll drive strategic projects that shape the future of rapid delivery services while collaborating with diverse teams across the organization.

Description

Are you passionate about transforming the future of delivery operations? Join our team to lead innovative initiatives that revolutionize how we serve our customers through innovative fulfillment solutions. You'll drive strategic projects that shape the future of rapid delivery services while collaborating with diverse teams across the organization. Sub-Same Day Distribution Center (SSD-DC) Ops Initiatives team is looking for a Sr. Program Manager with a delivery record and proven program management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including capacity planning, under-the-roof processes, material flow, , and long-term roadmaps will help drive ops initiatives. This role ensures maximum site throughput capacity through optimized material flow, layout design and cross-functional collaboration. It requires a high-level of ownership for end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders.

Key Responsibilities Include

• Collecting and analyzing feedback from operations and support teams
• Optimizing flow and layout designs with engineering teams based on site operation's insights and collaborating with engineering teams
• Partnering with cross-functional teams (Procurement, WHS, Finance, LP, RME)
• Supporting launch sites and ensuring adherence to SSD DC design standards
• Executing ops integration launch tasks for launch sites
• Driving continuous improvement initiatives and staying informed about industry best practices
• Supporting timely delivery of project timelines, and mitigating potential risks
• Maintaining documentation of learnings from launch and retrofit initiatives and facilitating knowledge sharing with site operations.
• Managing stakeholder relationships and communications

The Sr. Program Manager Will Also Demonstrate

• Confidence operating in a highly ambiguous and iterative business space
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Willingness to challenge and influence big leaders
• Ability to think strategically and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is desired
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others
• Travel expectations are 30%

About The Team

SSD is an essential function in NA Amazon and provides a fast, convenient, and ‘delivery in hours’ service to Amazon’s customers. SSD network is designed and built to fulfill the speed-sensitive products to Amazon’s customers in close proximity and allow for delivery in as little as 5-hours. SSD DCs distribute the selected high velocity inventory into the SSD FCs and allows the optimization of inventory and maximize the product selection for customers while minimizing the variable cost through operational excellence and technology.

Basic Qualifications

• Bachelor's degree
• 3+ years of operational and/or retail management experience
• 5+ years of program or project management experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience working cross functionally with non-tech teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10405916