Sr. Program Manager, SSD Ops Integration

Amazon; Nashville (TN); On-site; USD 104,100 - 155,400; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Maternity & parental leave

401(k) Plan

Paid PTO

Job summary

Amazon seeks a Senior Program Manager to lead the strategy and execution of new customer‑facing delivery offerings within the Sub‑Same Day network. This VP‑level role owns the end‑to‑end program lifecycle—from pilot design through network‑wide scale—for initiatives that introduce new speed, precision, and scheduling capabilities to customers.

It is a role that shapes how Amazon evolves its fastest delivery experiences, requiring ownership of cross‑functional programs, rigorous data analysis, and

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy and communicating results to senior leadership.

Responsibilities

• Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership.
• Lead the economic sustainability workstream—partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no‑go decisions.
• Drive the cross‑functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines.
• Own the narrative for leadership reviews—synthesizing operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade‑offs.
• Define and manage the customer insights integration plan—coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade‑offs are acceptable at scale.
• Develop the decision framework for operating model adjustments and cost levers based on customer data maturity and economic thresholds.
• Identify and drive resolution of structural blockers to scale—such as operational variability, science model deployment timelines, and capacity constraints at expansion sites.
• Build mechanisms to ensure learnings from pilot sites transfer effectively to expansion sites, reducing launch instability and accelerating time‑to‑operational maturity.

Skills

Program management

Data-driven decision making

Executive communication

Strategic planning

Education

Master's degree or MBA in business, operations, or related field

Tools

AI tools awareness

Job description

Overview

We are seeking a Senior Program Manager to lead the strategy and execution of new customer‑facing delivery offerings within Amazon's Sub‑Same Day delivery network. This role owns the end‑to‑end program lifecycle—from pilot design through network‑wide scale—for initiatives that introduce new speed, precision, and scheduling capabilities to customers. It is a VP‑level visibility role that shapes how Amazon evolves its fastest delivery experiences.

Key Responsibilities

• Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership.
• Lead the economic sustainability workstream—partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no‑go decisions.
• Drive the cross‑functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines.
• Own the narrative for leadership reviews—synthesizing operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade‑offs.
• Define and manage the customer insights integration plan—coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade‑offs are acceptable at scale.
• Develop the decision framework for operating model adjustments and cost levers based on customer data maturity and economic thresholds.
• Identify and drive resolution of structural blockers to scale—such as operational variability, science model deployment timelines, and capacity constraints at expansion sites.
• Build mechanisms to ensure learnings from pilot sites transfer effectively to expansion sites, reducing launch instability and accelerating time‑to‑operational maturity.

Qualifications

Basic Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

Preferred Qualifications

• 2+ years of driving process improvements experience.
• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
• Knowledge of general AI tools.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large‑scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.

Benefits

• Medical, Dental, and Vision Coverage.
• Maternity and Parental Leave Options.
• Paid Time Off (PTO).
• 401(k) Plan.

Salary

USA, NY, New York – 127,200.00 – 185,000.00 USD annually

USA, TN, Nashville – 104,100.00 – 155,400.00 USD annually

USA, WA, Bellevue – 115,600.00 – 160,000.00 USD annually

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.