Sr. Program Manager , Selling Partner Trust

Amazon; Seattle (WA); On-site; USD 104,000 - 185,000; Full time

Job summary

An established industry player is searching for a Sr. Program Manager to enhance trust and integrity within its selling partner ecosystem. This role is pivotal in designing appealing experiences for suspended partners, driving impactful solutions, and collaborating across diverse teams. The ideal candidate will thrive in fast-paced environments, leveraging strong program management and problem-solving skills to influence stakeholders and deliver results. Join a dynamic team dedicated to fostering trust and excellence, where your contributions will significantly impact the business and its partners.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.

Responsibilities

• Manage the remediation experience related to the Account Health Rating.

Skills

Program Management

Data Analysis

Stakeholder Influence

Problem Solving

Executive Communication

Education

Bachelor's Degree

Master's Degree or MBA

Job description

Sr. Program Manager, Selling Partner Trust

Job ID: 2972546 | Amazon.com Services LLC

The Selling Partner Trust and Store Integrity's (TSI) vision is to prevent bad actors from operating in our store, while enabling selling partners to start and grow their businesses without fear of disruption. We aim to foster trust among customers and selling partners worldwide, ensuring confidence in Amazon’s store integrity. We value individual expression, respect diverse opinions, and promote a culture of full contribution. Our diverse backgrounds and perspectives strengthen our ability to fulfill Amazon's mission of being Earth's most customer-centric company.

We are seeking a high-judgment program manager to support remediation efforts for the Account Health Rating (AHR), which indicates Seller adherence to Amazon’s policies and account suspension status. This role involves designing the appeal experience for selling partners suspended by AHR, understanding customer pain points, launching scalable impactful solutions, and collaborating across functions. The candidate must influence stakeholders such as legal, policy, and product teams, and thrive in ambiguous environments. Strong problem-solving, program management, and executive communication skills are essential.

The candidate will join a fast-paced, entrepreneurial team tasked with building global stakeholder trust.

Key Responsibilities

• Manage the remediation experience related to the Account Health Rating

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to drive improvements
• Experience owning end-to-end program strategy and delivering results to senior leadership
• Bachelor's degree

Preferred Qualifications

• 2+ years of experience driving process improvements
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories. We promote an inclusive culture that empowers employees to deliver the best results. If you require workplace accommodations during the application process, please visit this link. Compensation varies by geographic market, with a range from $104,100 to $185,000 annually, based on factors like location, skills, and experience. Additional benefits, including equity and sign-on payments, may be offered. For more information, visit this page. The position remains open until filled. Applicants should apply through our career site.