Sr. Program Manager , Selling Partner Trust

Amazon; Seattle (WA); On-site; USD 104,000 - 185,000; Full time

Job summary

An established industry player is seeking a high-judgment program manager to enhance the appeal experience for sellers facing account suspensions. This role is crucial in fostering trust among customers and partners by driving impactful solutions and collaborating with diverse stakeholders. The ideal candidate will leverage their extensive program management experience and data-driven approach to improve processes and communicate effectively with senior leadership. Join a fast-paced, entrepreneurial team dedicated to maintaining the integrity of an expansive marketplace, where your contributions will significantly impact the success of selling partners worldwide.

Benefits

Equity

Sign-on Bonuses

Flexible Work Arrangements

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.

Responsibilities

• Responsible for remediation experience related to the Account Health Rating.

Skills

Program Management

Data Analysis

Stakeholder Management

Problem Solving

Executive Communication

Education

Bachelor's Degree

Master's Degree or MBA

Job description

Sr. Program Manager, Selling Partner Trust

Job ID: 2972546 | Amazon.com Services LLC

The Selling Partner Trust and Store Integrity's (TSI) vision is to prevent bad actors from operating in our store while enabling selling partners to start and grow their businesses without fear of disruption. We aim to foster trust among customers and selling partners worldwide and uphold the integrity of Amazon’s store. We value individual expression, respect diverse opinions, and promote a culture where everyone can contribute fully. Our diverse backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

We are seeking a high-judgment program manager to support remediation efforts for the Account Health Rating (AHR), which indicates sellers' adherence to Amazon’s policies and account suspension status. This role involves working backward from selling partners to understand and design their appeal experience during suspension by the AHR. The ideal candidate has experience identifying customer pain points, launching scalable impactful solutions, and collaborating across functions and stakeholders. Ability to influence and gain buy-in from legal, policy, and product teams, along with problem-solving, program management skills, and executive communication, are essential.

The candidate will be part of a fast-paced, entrepreneurial team tasked with building trust with global stakeholders.

Key job responsibilities

• Responsible for remediation experience related to the Account Health Rating

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to drive improvements
• Ownership of program strategy, end-to-end delivery, and communicating results to senior leadership
• Bachelor's degree

PREFERRED QUALIFICATIONS

• 2+ years of experience driving process improvements
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related fields

Amazon is an equal opportunity employer and values diversity. If you need workplace accommodations during the application or onboarding process, please visit this link. Compensation varies based on location, experience, and other factors, ranging from $104,100 to $185,000 annually. Additional benefits may include equity, sign-on bonuses, and other perks. For more information, visit this link. This position remains open until filled. Applicants should apply via our career site.