Senior Director of Program Delivery Support

ZipRecruiter; Miami (FL); Remote; USD 120,000 - 180,000; Full time

Job summary

A growing technology consultancy seeks a Senior Director to lead their Program Delivery Support team. This role is pivotal in ensuring client satisfaction and operational excellence while managing Fortune 500 projects. The ideal candidate will possess extensive experience in data center environments, a knack for building delivery models, and a passion for mentoring a high-performing team.

Benefits

Competitive compensation

Health insurance

401k with employer match

Flexible PTO

Remote work

Philanthropic Matching Gift Program

Qualifications

• 10+ years of experience in data center environments.
• Strong background in consulting and professional services.
• Proven ability to set up new service lines.

Responsibilities

• Lead a team of Program Delivery Services professionals.
• Develop and maintain delivery playbooks.
• Partner with clients to assess program needs and deploy services.

Skills

Leadership

Communication

Client Relationship Building

Operational Excellence

Education

Bachelor's Degree

Master's in a relevant field

Tools

Microsoft Project

Primavera P6

Procore

Job description

Job DescriptionJob Description

Transforming The Way Construction Owners Use Technology & Data

Avicado is seeking a high-impact Senior Director of Program Delivery Support (PDS) to lead, grow, and elevate our Program Delivery Services team. This role is mission-critical to our continued success delivering best-in-class staff augmentation and consulting services to clients executing complex, high-stakes data center projects.

If you are a seasoned leader with deep data center and consulting experience, and you know how to build repeatable delivery models, drive operational excellence, and win trust with Fortune 500 clients, we want to talk to you.

You will love this job if…

• You are ahigh performer, self-starter, and love to learn.
• Youtake ownershipof projects and drive impact.
• Youconnect and growboth inside and outside the organization.
• You like tohave fun and be your authentic self.

What you'll do…

• Lead, mentor, and scale a team of high-performing Program Delivery Services (PDS) professionals.
• Develop and maintain clear, repeatable delivery playbooks to ensure consistency and quality.
• Establish and monitor internal standards that foster client satisfaction and delivery confidence.
• Partner directly with clients to assess program needs, scope services, and deploy top-tier staff rapidly and effectively.
• Act as a trusted advisor and thought partner for key client stakeholders.
• Ensure engagement health through metrics, feedback loops, and ongoing relationship management.
• Work cross-functionally with Operations, Consulting, and Business Development teams to align client delivery with Avicado's service model.
• Identify and pursue new business opportunities within existing accounts and aligned industries to fuel strategic growth.
• Contribute to proposals and RFPs, support pitch meetings, and help close deals.

You should have

• 10+ years of experience in data center environments, with expertise in large-scale construction, infrastructure, or technology programs.
• Strong background in consulting and professional services delivery.
• Proven ability to stand up new service lines or delivery functions from scratch.
• Track record of driving repeatable engagements and earning long-term client trust.
• Experience managing teams responsible for staff augmentation and contingent workforce solutions.
• Excellent communicator and relationship builder—comfortable at the executive level.
• Business-minded: able to align delivery with revenue growth, resource forecasting, and margin targets.

Qualifications

• Exposure to PMO leadership or technology-driven delivery models.
• Familiarity with Microsoft Project, Primavera P6, Procore, or related tools.
• Experience serving clients in mission-critical environments
• Experience in the Construction industry as it relates to business processes or project management
• Experience in the Technology industry as it relates to software implementations and administration
• Experience in the Customer Service industry as it relates to software support
• Experience with construction project management systems (i.e., Primavera Unifier, Microsoft Project, e-Builder, Procore, Newforma, etc.)

Characteristics of an ideal candidate

• Responsive; Avicado takes great pride in reacting quickly and positively to our clients and teammates, both internal and external
• Innovative; a desire to drive innovation through new and unique solutions while embracing creative ideas
• Entrepreneurial; the drive to take initiative, deliver results, and create value for our clients
• Empowered; bring solutions instead of problems
• Performance Driven & Accountable; sets goals and challenges our high-performance culture
• Even-tempered; handles pressure and thrives in a fast-paced environment
• Coachable; recognizes strengths & weakness and open to guidance

Why Avicado

• Competitive compensation
• Health insurance
• 401k with employer match
• Flexible PTO
• Remote work
• Philanthropic Matching Gift Program And more…

About Avicado

Avicado Construction Technology Services, LLP was established in 2015 with a focus on utilizing the latest cloud-based tools and applications to enhance our clients' experience. As a technology consultancy, we empower construction owners to make the most of their systems and data. Our team of experts collaborates with enterprise organizations such as data centers, universities, hospitals, and real estate developers to promote seamless interoperability across their teams and technologies. We are experiencing an exciting phase of expansion and actively searching for new talent to join our team.

We're a close-knit team with a high-performance culture, but we don't like to take ourselves too seriously.

Our and inclusivity are a point of pride, and we have created a highly interactive remote work environment that encourages mutual respect and individuality while fostering opportunities for employees to excel both personally and professionally. We offer competitive benefits, remote work experiences, flexible work arrangements, various career development opportunities, employee resource groups, and more.

Avicado's unwavering dedication to creating a remarkable workplace experience has been widely acknowledged by experts in the industry. We are thrilled to have attained the highly coveted "Great Place to Work" certification and to have been included on Inc.'s esteemed Best Workplaces list for three consecutive years. Additionally, we are humbled to have received the AYA Award, which recognizes allies who promote equality and actively foster positive change for women in technology. At Avicado, we take great pride in fostering a culture that is both inclusive and supportive, especially for women in the technology industry.

These accolades are a testament to our ongoing efforts to foster a culture of , mutual respect, and professional growth for all members of our team.

If you are a self-motivated individual who wants to work with Fortune 500 clients in a rapidly growing company, we encourage you to join us!

EOE