Sr. Program Manager - Seller Experience (Remote)

Ladders; United States; Remote; USD 160,000 - 175,000; Full time

Benefits offered by this job

Health benefits

401k with match

Training programs

Work-life balance

Paid time off

Job summary

Ladders is seeking a Sr. Program Manager - Seller Experience (Remote) to lead a strategic program focused on improving seller productivity, reducing friction in sales processes, and strengthening field feedback loops.

You will partner with sales leadership and cross-functional teams to turn data into practical process improvements, establish governance, KPIs, and scalable ways of working across the organization.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 7+ years in Sales Operations, Revenue Operations, or related fields, with 3+ years leading enterprise programs.
• Expertise in process improvement methodologies (Lean or Six Sigma) and driving initiatives from analysis to implementation.
• Experience building seller experience programs with structured feedback mechanisms.

Responsibilities

• Build and lead a seller advisory board to represent field insights.
• Analyze seller feedback and productivity data to identify barriers.
• Measure seller satisfaction across various segments and roles.
• Lead initiatives to streamline sales processes and improve productivity.
• Establish and maintain process documentation and governance practices.
• Define KPIs for seller productivity and effectiveness.
• Partner with leadership to identify trends and opportunities for sales improvement.

Skills

Analytical skills

Process improvement

Seller experience programs

Education

Bachelor's degree

Advanced degree

Tools

CRM systems

ERP systems

Sales enablement systems

Job description

For our client, we are seeking a Sr. Program Manager - Seller Experience (Remote) to join the team of a leader in the Information Technology space.
This role will drive a seller experience program focused on improving productivity, removing friction from sales processes, and strengthening field feedback loops. The Sr. Program Manager will partner closely with sales leadership and cross-functional stakeholders to turn data and seller insights into practical process improvements. This is a highly visible role that will help establish governance, performance measures, and scalable ways of working across the organization.
Location: Remote
Compensation: $160,000 – $175,000 annually

Responsibilities

• Build and lead a seller advisory board to represent field insights
• Analyze seller feedback and productivity data to identify barriers
• Measure seller satisfaction across various segments and roles
• Lead initiatives to streamline sales processes and improve productivity
• Establish and maintain process documentation and governance practices
• Define key performance indicators for seller productivity and effectiveness
• Partner with leadership to identify trends and opportunities for sales improvement

Qualifications

• Bachelor's degree required; advanced degree preferred
• 7+ years in Sales Operations, Revenue Operations, or related fields, with 3+ years leading enterprise programs
• Expertise in process improvement methodologies, preferably Lean or Six Sigma
• Experience in building seller experience programs with structured feedback mechanisms
• Proven track record in leading process improvement initiatives from analysis to implementation
• Strong analytical skills to establish performance baselines and communicate insights
• Experience with CRM, ERP, and sales enablement systems

Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match and Health Savings Account
• Training and development programs to enhance skills
• Collaborative culture with a focus on work-life balance
• Generous paid time off and a stocked office with snacks and beverages

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.