Sr. Program Manager, Mobile & Satellite Operations

Lucid Motors; Newark (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is searching for a Sr. Program Manager to lead innovative Mobile & Satellite Service Operations. This role involves managing complex projects, driving cross-functional collaboration, and enhancing overall performance within a dynamic environment. The ideal candidate will possess strong program management skills and a passion for customer experience and sustainable mobility. Join a team of innovators dedicated to creating luxury electric vehicles that redefine the future of transportation. If you are ready to make a significant impact in the automotive industry, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Vacation

Equity Program

Discretionary Annual Incentive Program

Qualifications

• 5+ years of experience in program or project management.
• Bachelor's Degree or equivalent work experience required.
• Previous automotive field service experience preferred.

Responsibilities

• Manage and improve mobile and satellite service operations programs.
• Lead cross-functional teams to implement service programs successfully.
• Engage with stakeholders for updates on program health and progress.

Skills

Program Management

Project Management

Continuous Improvement

Communication Skills

Customer Experience

Collaboration

Data Analysis

Time Management

Education

Bachelor's Degree

Tools

Microsoft Office

Salesforce

Tableau

SmartSheet

Jira

Confluence

Job description

Sr. Program Manager, Mobile & Satellite Operations

Newark, CA

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are seeking a Sr. Program Manager, Mobile & Satellite Operations to support the development, implementation & continuous improvement of Lucid’s Field Service programs portfolio. With a focus on Mobile & Satellite Service operations, you will manage complex projects, drive cross-functional alignment, and engage with our Field Service teams to identify opportunities to enhance & innovate upon the overall performance of our Field Service network.

Our ideal candidate has worked with global teams on fast-paced projects and possesses impeccable communication skills. We’re seeking a detail-oriented professional who exhibits a can-do attitude and approaches their work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection in a fast-paced environment. This role will be based in the US at our Newark, CA Headquarters.

The Role

• Support the existing field service projects portfolio, focused on the development, planning, execution, and monitoring of innovative Mobile & Satellite Service Operations programs.
• Exhibit cross-functional and change management leadership, partnering with internal teams & vendors to ensure the successful implementation and execution of Service programs.
• Leverage both qualitative and quantitative analysis to support a data-driven strategy that supports the development or health of business policies & programs impacting the service organization.
• Engage with Field Service Centers & Satellite network to identify opportunities for program enhancement, new projects, and support operational excellence.
• Support stakeholders and project teams with regular updates on program health, progress, and impact; utilize several communication channels including the preparation of presentations to senior or executive leadership teams.
• Maintain detailed project trackers and critical workstreams to ensure projects are completed on time, driving stakeholder satisfaction.
• Be an advocate for exceptional employee and customer experience by developing, training, and coaching programs that empower our teams to deliver world-class experience.
• Provide support to business partners for ad-hoc initiatives.

Qualifications

• 5+ years relevant experience in program management, project management, continuous improvement, and/or related function.
• Bachelor's Degree or equivalent work experience.
• Previous Automotive Field Service experience required, preferably with a focus on mobile service.
• Passionate about customer experience, technology, and the future of automotive luxury & sustainable mobility.
• Prior experience leading multiple projects on-time and within budget in a fast-paced, ever-evolving environment with a tolerance for ambiguity.
• Emotionally intelligent and collaborative team player with demonstrated bias for action and ability to execute at a high level.
• Advanced Microsoft Office, Salesforce, and/or Tableau experience preferred.
• Proficiency with project planning tools such as SmartSheet, Jira, and Confluence.
• Excellent written and verbal communication skills.
• Ability to travel domestically and internationally as needed.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)