Service Supervisor, Seattle (2nd Shift)

Lucid Motors; Seattle (WA); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Job summary

Lucid Motors in Seattle is seeking a Supervisor, Service Center to lead the service team and enhance the customer experience. You will drive operations, training, and performance improvements across advisors, technicians, and staff.

The role emphasizes hands-on management, process optimization, and collaboration with human resources. Lucid offers a competitive base pay range and comprehensive benefits, with opportunities for growth in a fast-paced EV environment.

Qualifications

• Automotive service experience with KPIs such as CSI, repair time, days down, PDI turnaround.
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• Self-starter with curiosity to review and improve processes
• Understanding company policies and processes
• Collaborative leadership and motivational skills
• Track record of customer service excellence
• Willingness to assist on repairs as needed
• Excellent organizational skills and drive for continuous improvement
• Excellent communication skills (written and verbal)
• Help build a world-class team
• Ability to analyze internal reports
• Proficiency with MS Office and DMS software
• Willingness to travel as needed
• Willingness to complete CPR training post hire
• Valid driver's license; clean record; training

Responsibilities

• Manage and develop service team members and day-to-day service operations, including customer interactions, reporting, and repairs.
• Evaluate staff performance and provide ongoing feedback to drive results.
• Assist in hiring, training and developing service staff to fill roles promptly.
• Support and follow up on training programs.
• Attend meetings and training opportunities.
• Maintain top-tier customer experience and strong client/vendor relationships.
• Manage timecards and scheduling for the service center team.
• Address client concerns or complaints promptly and professionally.
• Develop knowledge of industry standards and ensure compliance.
• Delegate service tasks per the manager and ensure timely repair and return of vehicles.
• Monitor work and provide guidance and ongoing training.
• Perform quality checks on repaired vehicles.
• Understand Lucid Motors mission and your contribution as a supervisor.
• Assist with administrative tasks.
• Resolve people and safety issues promptly with HR and teams.
• Other duties as assigned.

Skills

Staff leadership

Learning agility

Customer service

Problem solving

Communication

Travel willingness

CPR training willingness

CPR training post hire

Education

AA/BS in Automotive Tech or Business Management

Tools

MS Office

DMS software

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Supervisor, Service Center is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Participate in meetings, workshops and other learning opportunities
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Perform quality control checks on vehicles once repairs have been completed
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Qualifications

• Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• A self-starter with curiosity and desire to review processes and execute changes
• Gain knowledge of company policies, protocols, and process
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
• Assist in building a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as‑needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast‑paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

Job posting disclaimer

Where permitted by law, successful completion of a drug test and background check including, but not limited to, motor vehicle records is a condition of employment for Lucid service centers.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

INDFS

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)
$97,700—$134,310 USD

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.