Sr. Program Manager, HR PMO

QUEST DIAGNOSTICS INC; Marlborough (MA); On-site; USD 140,000 - 165,000; Full time

Job summary

Quest Diagnostics is seeking a Sr. Program Manager, HR PMO to lead enterprise HR technology projects and programs using PMI standards. You will guide initiatives from initiation to close, manage scope, schedule, budget, and stakeholder expectations, and drive risk management.

The role requires 7–10 years of experience in large-scale projects, PMP or equivalent training, and strong communication. Travel up to 25% may be required; near-site resident in Marlborough, MA preferred.

Qualifications

• Bachelor’s degree required.
• PMP certification required or to be completed within 12 months.
• 7–10 years leading large or complex projects with multiple workstreams.
• Experience with PMI standards and project governance.

Responsibilities

• Lead projects and multi-workstream efforts from initiation to close.
• Manage timeline, budget, and resource constraints while mitigating risks.
• Drive issues resolution and stakeholder communication with sponsors.
• Coach teams on project management practices and tools.
• Establish programs that aggregate multiple projects and governance.

Skills

Leadership

Stakeholder management

Project planning

Communication

Problem solving

Data analysis

Planning and organization

Decision making

Negotiation

Independent work

Education

Bachelor's degree

PMP Certification

Formal PM training (Six Sigma/Lean/TQM)

PMI standards knowledge

Tools

Smartsheet

Microsoft Word

Excel

PowerPoint

Microsoft Project

Job description

Job Description

Pay Range: $140,000-165,000, plus yearly bonus

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program

Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 MyDay off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education Career advancement opportunities and so much more!

The Sr. Program Manager, HR PMO will lead a variety of enterprise Human Resources technology and business projects or programs, applying PMI best practice standards, principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.

The Sr. Program Manager role is considered 'near site' and must reside within range of a major Quest location. Locations may include Secaucus, NJ, Marlborough, MA, Tucker, GA, Tampa, FL, Wood Dale, IL, Lenexa, KS and Irving, TX.

Responsibilities

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
• Leads projects
• Leads projects through issues, roadblocks, and problems
• Acts as a change agent to drive teams toward success
• Guides team members to perform through issues and constraints
• Owns projects
• Owns the timeline, budget, resource constraints, and deliverables / results
• Shifts between the 'big picture' and the small-but-crucial details
• Is prepared to roll up their sleeves and work through detailed issues
• Manages projects
• Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, communication and training plans,status updates)
• Executes solid issues and risk management strategies and documentation
• Communicates
• Actively communicates with project sponsors and stakeholders
• Establishes regular points of communication
• Manages sponsor and stakeholders expectations
• Delivers the expected results
• Performs root cause analysis on project shortfalls and takes corrective action as necessary
• Applies project management tools and techniques, and tools, toward a variety, and likely inter-related, projects
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables
• Coaches other employees on the use of various tools, concepts and practices foundational to Project Management in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Qualifications

• Demonstrated experience leading large or complex technology and business projects with multiple workstreams from initiation to completion (7-10 years experience)
• Demonstrated experience facilitating discussions or workshops
• Demonstrated ability to develop strong relationships with others
• Demonstrated experience leading changes
• Demonstrated ability to influence business leaders
• Demonstrated data analysis skills
• Some experience with process management
• Basic knowledge of VOC tools
• General knowledge of Hoshin and breakthrough planning
• Effective written and verbal communication skills across multiple formats:formal presentations, meetings, conference calls, e-mails, and memos
• Skilled in Smartsheet (preferred), Microsoft Word, Excel, Powerpoint, and Project

Additional Duties

• Documentation of business processes
• Completion of required continued learning

Education

• Bachelor’s degree required
• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired
• Provided Training and Certifications
• PMP Certification is required (externally administered by the Project Management Institute) -- to be completed within 12 months of entering into the role if not already certified

Skills and Behaviors Critical for Success in the Role

• Problem solving skills
• Verbal communication skills
• Written communication skills
• Interpersonal skills
• Decision making skills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new concepts rapidly
• Able to work independently with little supervision

Other

• 0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
• Some evening work hours may be required, depending on project needs

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.