Sr. Program Manager, Future of Work

Amazon; New York (NY); Hybrid; USD 138,000 - 187,000; Full time

Job summary

Amazon’s Future of Work team invites a seasoned program leader to translate guidance into practical learning for senior leaders and global PXT practitioners. You will own activation programs, design an end-to-end model for HRBP audiences, and partner with design specialists to create learning resources and engagements.

You will apply generative AI tools to craft content, tailor experiences, and analyze feedback while ensuring accuracy and confidentiality across global programs.

Qualifications

• 5+ years of HR, talent acquisition, management consulting, or project/program management experience.
• Experience leading complex, cross-functional programs, defining program requirements, and using data and metrics to drive improvements.
• Experience designing and operating durable programs, forums, or learning mechanisms for senior stakeholders and practitioner audiences.
• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner.

Responsibilities

• Lead Future of Work activation programs for senior leaders and global PXT audiences, converting portfolio priorities and substantive guidance into workplans, milestones, resources, and engagements.
• Own the end-to-end program model for global HRBP audiences, spanning a global learning forum as well as targeted leader and practitioner engagements. Translate Future of Work priorities into an annual calendar and cohesive participant experience, using judgment to identify content and partner with contributors to shape and deliver.
• Partner with organization design and workforce transformation specialists to translate mental models and guidance into practical resources and learning experiences. Use generative AI tools where appropriate to support content development, audience tailoring, and feedback analysis while validating outputs for accuracy, relevance, and confidentiality.
• Define and use measures of activation effectiveness to understand whether priority audiences are engaging with and applying Future of Work guidance. Use those insights, together with practitioner feedback, to improve programs and surface recurring questions to the appropriate teams.

Skills

HR experience

Cross-functional leadership

Program design

Stakeholder comms

Systems thinking

Human-centered design

Org development

Leadership development

Data-driven improvements

Generative AI

Education

Master's degree in HR Management / Organizational Development / MBA

Tools

Generative AI tools

Job description

Description

Amazon’s Future of Work team helps Amazon understand and act on how AI is changing work at the team and organization level. Our team identifies emerging workforce design patterns, tests them against research and field evidence, and translates what we learn into guidance that helps People Experience and Technology (PXT) practitioners and senior leaders make better decisions as they redesign work.

In this role, you will translate Future of Work mental models, guidance, and evidence into practical learning and tools for senior leaders and global PXT practitioners. You will own the programs and engagement mechanisms that help these audiences apply the guidance, including a global HRBP learning forum, targeted leader engagements, case-based learning, and practitioner resources.

Drawing on the portfolio’s evolving body of evidence, you will use judgment to determine which insights, patterns, and cases should be activated for a global PXT audience and partner with the relevant owners to shape the content. You will bring operational rigor to ambiguous and fast-moving work, manage interdependent stakeholders and deliverables, and define measures that show whether activation is reaching priority audiences and helping them apply the guidance. You will use those insights and audience feedback to improve programming over time and surface recurring questions to the teams best positioned to respond.

Key job responsibilities

• Lead Future of Work activation programs for senior leaders and global PXT audiences, converting portfolio priorities and substantive guidance into workplans, milestones, resources, and engagements.
• Own the end-to-end program model for global HRBP audiences, spanning a global learning forum as well as targeted leader and practitioner engagements. Translate Future of Work priorities into an annual calendar and cohesive participant experience, using judgment to identify content and partner with contributors to shape and deliver.
• Partner with organization design and workforce transformation specialists to translate mental models and guidance into practical resources and learning experiences. Use generative AI tools where appropriate to support content development, audience tailoring, and feedback analysis while validating outputs for accuracy, relevance, and confidentiality.
• Define and use measures of activation effectiveness to understand whether priority audiences are engaging with and applying Future of Work guidance. Use those insights, together with practitioner feedback, to improve programs and surface recurring questions to the appropriate teams.

Basic Qualifications

• 5+ years of HR, talent acquisition, management consulting, or project/program management experience
• Experience leading complex, cross-functional programs, defining program requirements, and using data and metrics to drive improvements.
• Experience designing and operating durable programs, forums, or learning mechanisms for senior stakeholders and practitioner audiences.
• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner.

Preferred Qualifications

• Master's degree in HR Management, Organizational Development, Business Administration or related fields.
• Experience applying systems thinking, human-centered design, and organizational development approaches to complex organizational challenges.
• Experience supporting organization or workforce transformation initiatives, including translating changes to roles, ways of working, or operating models into practical learning, engagement, or adoption approaches.
• Experience in management and leadership development, organizational development, learning design, group facilitation, training design, or equivalent business experience.
• Demonstrated analytical judgment, attention to detail, and clear written and verbal communication in complex, cross-functional environments.
• Experience using generative AI tools, including validation of output quality and responsible handling of confidential information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

• USA, NY, New York - 138,400.00 - 187,300.00 USD annually
• USA, WA, Seattle - 125,800.00 - 170,200.00 USD annually

Company

Amazon.com LLC

Job ID: A10525135