Sr Program Manager Enterprise PMO

Hotwire Communications; Fort Lauderdale (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Hotwire Communications is seeking a Senior Program Manager within its Enterprise Program Management Office to drive best practices, coordinate cross-functional teams, and manage project plans, budgets, and status reports.

You will partner with internal stakeholders and vendors, remove roadblocks, and apply organizational change management to ensure on-time, within-scope project delivery across the enterprise.

Qualifications

• At least 8+ years of relevant work experience.
• Experience driving process improvement across diverse teams.
• Experience in reporting and analysis, including ROI analysis.
• Expert level in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of cable and telecommunications products/services and Salesforce.com.
• Strong project management skills and knowledge of PM tools.
• Understanding of how field organizations operate.

Responsibilities

• Assist in defining project scope and objectives with stakeholders.
• Coordinate internal resources and third parties/vendors for project execution.
• Develop a detailed project plan to monitor and track progress.
• Develop comprehensive project plans for clients and staff.
• Establish and maintain relationships with internal stakeholders and external vendors.
• Identify processes to automate, simplify, integrate and document internal tools.
• Manage changes to scope, schedule and costs using verification techniques.
• Manage multiple projects and teams concurrently.
• Partner with peers to streamline processes and drive end-to-end improvements.
• Collaborate with construction and operations to deliver key metrics.
• Perform data analysis to track performance and risks.
• Prepare and present status reports for upper management.

Skills

Project management

Process improvement

Reporting & analysis

Stakeholder communication

Contract language understanding

Field operations knowledge

Tools

Microsoft Office Suite

Salesforce.com

Project management tools

Job description

The Senior Program Manager of Enterprise Program Management Office will provide support for identifying and integrating best practices by developing methods and procedures to directly support the Enterprise of Hotwire Communication. This position includes activities such as project planning and scheduling; budgeting; results reporting and tracking; project tracking, administration and oversight. The position also involves cross-functional and direct support of all Hotwire Communication employees and applicable vendors to communicate and coordinate project and program deliverables, remove roadblocks and execute project plans with effective Organizational Change Management strategies.

Duties / Responsibilities:

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Develop a detailed project plan to monitor and track progress.
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Establish and maintain the relationship with internal stakeholders and external vendors
• Identify local processes or reports to automate, simplify, eliminate, integrate and create standards and documentation to support internal tools and websites.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Manage multiple projects and teams concurrently.
• Partner with peers within Hotwire to help streamline processes, drive end to end process improvements and efficiencies, and provide overall support to cross functional teams when needed.
• Partner with the construction and operations organizations to ensure appropriate processes and mechanisms are in place to deliver key metrics.
• Perform regular data analysis to track performance
• Perform risk management to minimize project risks.
• Prepare and present reports for upper management regarding the status of project.
• Provide project coordination for the overall Service Delivery organization including the local OSP and ISP organizations.
• Rely on experience and judgment to plan and accomplish goals and perform a variety of tasks.
• Schedule and meet with teams to clarify specific requirements of each project.
• Work directly and coordinate meetings, deadlines, and requirements with other departments and vendors to ensure all aspects of each project are completed.
• Other duties as assigned by Supervisor.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to effectively engage/interact/communicate with all levels within the organization and external stakeholders.
• At least 8 +years of relevant work experience.
• Experience in driving process improvement across diverse teams.
• Experience in reporting and analysis, and ROI analysis.
• Expert level in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Knowledge of cable and telecommunications products and services.
• Knowledge of cable billing and dispatch systems and Salesforce.com
• Must embrace company principles and demonstrate understanding of Hotwire’s “White Glove” culture.
• Strong project management skills and knowledge of Project Management tools.
• Strong understanding of contract language and other agreements
• Understanding of how field organizations operate.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.