Sr Program Manager Enterprise PMO

Hotwire Communications Ltd; Fort Lauderdale (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive healthcare

401K with company match

Paid vacation and holidays

Parental leave

Employee discounts

Job summary

Hotwire Communications Ltd seeks a Senior Program Manager to lead the Enterprise Program Management Office, coordinating cross-functional teams, vendors, and stakeholders to deliver complex programs. The role emphasizes planning, budgeting, risk and change management, and clear reporting to executive leadership.

Ideal candidate has 8+ years in program management, strong communication skills, and deep knowledge of PM practices and contract language within telecom environments.

Qualifications

• Bachelor's degree or equivalent project management experience.
• Ability to engage and communicate with all levels and stakeholders.
• 8+ years of relevant work experience.
• Experience driving process improvement across diverse teams.
• Experience in reporting, analysis, and ROI analysis.
• Expert level in Microsoft Office Suite and familiarity with Salesforce.com.
• Understanding of contract language and how field organizations operate.

Responsibilities

• Define project scope and objectives with stakeholders and ensure feasibility.
• Coordinate internal resources and third parties for execution.
• Develop detailed project plans to monitor progress and costs.
• Create client-facing and staff-facing project plans for sharing.
• Maintain relationships with internal stakeholders and vendors.
• Identify processes to automate, simplify, and standardize internal tools.
• Manage changes to scope, schedule, and costs using verification techniques.
• Handle multiple projects and teams concurrently.
• Collaborate with peers to streamline processes and improve efficiency.
• Work with construction and operations to deliver key metrics and checks.
• Perform regular data analysis to track performance and risks.
• Prepare and present status reports to upper management.
• Provide coordination for Service Delivery including OSP/ISP organizations.
• Rely on experience to plan and accomplish goals and meet deadlines.
• Schedule meetings to clarify project requirements and ensure completion.

Skills

Stakeholder engagement

Cross-functional leadership

Budgeting & forecasting

Risk management

Project planning

Vendor management

ROI analysis

Contract understanding

Communication at all levels

Organizational change management

Education

Bachelor's degree or equivalent PM experience

Tools

Microsoft Office Suite

Salesforce.com

Project Management tools

Job description

The Senior Program Manager of Enterprise Program Management Office

will provide support for identifying and integrating best practices by developing methods and procedures to directly support the Enterprise of Hotwire Communication. This position includes activities such as project planning and scheduling; budgeting; results reporting and tracking; project tracking, administration and oversight. The position also involves cross-functional and direct support of all Hotwire Communication employees and applicable vendors to communicate and coordinate project and program deliverables, remove roadblocks and execute project plans with effective Organizational Change Management strategies.

Duties / Responsibilities

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Develop a detailed project plan to monitor and track progress.
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Establish and maintain the relationship with internal stakeholders and external vendors
• Identify local processes or reports to automate, simplify, eliminate, integrate and create standards and documentation to support internal tools and websites.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Manage multiple projects and teams concurrently.
• Partner with peers within Hotwire to help streamline processes, drive end to end process improvements and efficiencies, and provide overall support to cross functional teams when needed.
• Partner with the construction and operations organizations to ensure appropriate processes and mechanisms are in place to deliver key metrics.
• Perform regular data analysis to track performance
• Perform risk management to minimize project risks.
• Prepare and present reports for upper management regarding the status of project.
• Provide project coordination for the overall Service Delivery organization including the local OSP and ISP organizations.
• Rely on experience and judgment to plan and accomplish goals and perform a variety of tasks.
• Schedule and meet with teams to clarify specific requirements of each project.
• Work directly and coordinate meetings, deadlines, and requirements with other departments and vendors to ensure all aspects of each project are completed.
• Other duties as assigned by Supervisor.

Minimum Qualifications

• Bachelor's degree or equivalent project management experience.
• Ability to effectively engage/interact/communicate with all levels within the organization and external stakeholders.
• At least 8 +years of relevant work experience.
• Experience in driving process improvement across diverse teams.
• Experience in reporting and analysis, and ROI analysis.
• Expert level in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Knowledge of cable and telecommunications products and services.
• Knowledge of cable billing and dispatch systems and Salesforce.com
• Must embrace company principles and demonstrate understanding of Hotwire's "White Glove" culture.
• Strong project management skills and knowledge of Project Management tools.
• Strong understanding of contract language and other agreements
• Understanding of how field organizations operate.

BENEFITS

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.