Sr. Program Manager, AFP Recruiting (Fulfillment & Operations)

Amazon Inc.; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Job summary

Amazon.com Services LLC is hiring a Sr. Program Manager for AFP Recruiting within Amazon Freight Partner in Nashville, TN.

You will own the end-to-end recruiting funnel from inquiry to selection, design scalable workflows, and lead a support team and external vendors, using data and AI to drive speed and quality. The role emphasizes reducing manual effort, implementing automation, and reporting funnel performance to senior leadership.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning end-to-end recruitment funnel, including design of workflows, screening rubrics, and evaluation frameworks.
• Experience leading a support or coordinator team.

Responsibilities

• Own the AFP recruiting funnel end to end, from inquiry through screening, interviews, and selection.
• Design, document, and optimize recruiting workflows and rubrics.
• Lead a coordinator and contractor support team, setting quality standards and managing workload.
• Analyze funnel performance data to identify drop-offs and improve throughput.
• Lead tooling automation and system integration to reduce manual effort.
• Manage third-party vendors and hold them to service levels.
• Identify and deploy AI/automation to reduce manual review and ensure compliance.
• Communicate funnel performance, risks, and recommendations to senior leadership.

Skills

Program management

Data-driven improvements

End-to-end delivery

Funnel design & evaluation

Team leadership

Education

Master's degree in business/operations/analytics

Tools

Salesforce

CRM tools

AI automation

Job description

Job ID: 10564394 | Amazon.com Services LLC

Would you like to help entrepreneurs launch trucking businesses and shape who joins one of Amazon's fastest-growing transportation programs? If you have a passion for building scalable programs, improving hiring processes, and applying technology to make them better, you may be the right fit for the Sr. Program Manager, AFP Recruiting role for Amazon Freight Partner. Amazon Freight Partner (freightpartner.amazon.com) is a program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, the ability to hire from their local communities, and long-term growth potential.
This is not a traditional talent acquisition role. This role is a program management position focused on building and optimizing the systems, tools, and processes that power AFP's partner selection funnel.
We are looking for a Sr. Program Manager who will own the end-to-end recruiting funnel that takes a prospective Amazon Freight Partner from initial inquiry to selection. This role manages the application review, screening, and interview processes; leads a support team and external vendors; and uses data and AI to improve the speed, quality, and consistency of partner selection.

Key job responsibilities

• Own the AFP recruiting funnel end to end, from inquiry, application through screening, interviews, and selection.
• Design, document, and continuously optimize recruiting workflows, screening rubrics, selection frameworks.
• Lead and develop a coordinator and contractor support team, setting quality standards and managing workload across the funnel.
• Analyze funnel performance data to identify where candidates stall or drop off, diagnose root causes of conversion fluctuations, and implement process improvements to increase throughput.
• Lead tooling automation and system integration, including screening tools, scheduling systems, and pipeline management platforms, to reduce manual effort and accelerate candidate movement through the funnel.
• Manage third-party vendors, including assessment and screening tools, and hold them accountable to service levels.
• Identify and deploy AI and automation to reduce manual review effort, ensuring tools comply with AI and automated decision-making regulations.
• Communicate funnel performance, risks, and recommendations to senior leadership.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience owning a high-volume selection or vetting funnel end to end, including designing workflows, screening rubrics, and evaluation frameworks.
- Experience leading a support or coordinator team, including setting priorities, quality standards, and managing workload.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

- Experience using Salesforce or other CRM tools
- Experience identifying and implementing AI or automation solutions
- Master's degree in business, operations, analytics, human resources, or related field.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually