Sr. Professional Svcs Engineer

Konica Minolta Business Solutions; Detroit (MI); On-site; USD 75,000 - 95,000; Full time

Job summary

Konica Minolta Business Solutions is seeking a Senior Professional Services Engineer for Detroit, Michigan, focusing on deploying technology solutions and collaborating with clients. The role involves complex project implementation and providing technical support.

Successful candidates will have 5+ years in network and desktop administration, along with experience in technical project delivery. Opportunity for significant career growth exists within a dynamic, client-focused environment.

Qualifications

• 5+ years of experience in network administration.
• 5+ years of desktop administration experience.
• Prefer industry certifications: MCTS/MCP, CCNA, etc.

Responsibilities

• Deliver professional services focused on client satisfaction and quality.
• Participate in project analysis, design, and documentation.
• Assist in IT infrastructure design and deployment.

Skills

Customer interface and relationship building

Network administration

Desktop administration

Operating systems experience

Exchange/Active Directory

Network analysis and diagnostics

Communication skills

Technical proficiency

Education

5+ years of relevant experience

Tools

Cisco Certified Network Administrator (CCNA)

VMware Certified

CompTIA Server+

Job description

Overview

Senior Professional Services Engineer (SPSE) - deploy technology solutions for clients, ensuring sales growth through effective delivery of professional services, accurate proposal development, and pre‑sales technical design. The SPSE designs, implements, and optimizes complex technology environments while collaborating with sales, engineering, and client stakeholders to develop tailored solutions, support pre‑sales initiatives, and drive successful project outcomes.

The SPSE provides project implementation services with a focus on advanced‑ to‑expert level complexity tasks and functions associated with the project, offers technical support and assistance to the enterprise, and manages project issues with an advanced to expert level of complexity.

Responsibilities

• Deliver professional services with a focus on:
  • Client satisfaction
  • Quality
  • Technical excellence
• Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations.
• Perform quality assurance activities to ensure standardisation of best practice.
• Assist in the design and deployment of IT infrastructures and protection strategies to support client business plans.
• Act as technical escalation point for other engineers and specialists within the team.
• Implement network infrastructure and security policies that promote client objectives.
• Perform advanced to expert level network diagnostics and repairs as directed.
• Develop subject‑matter expertise in focused area(s) as needs dictate.
• Professionally document all work performed and submit accurate timecards on a daily basis.
• Assist other team members in maintaining accurate and up‑to‑date documentation of the client network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team.
• Project Deployment
  • Assigned as lead to run technology projects.
  • Implement client projects for cloud, security, network optimisation, and overall performance of our customers' infrastructure.
  • Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients.
• Work with other team members to identify new revenue opportunities, primarily via projects.
• Respond to communications from team members within timelines established by All Covered's communication standards.

Key Performance Metrics

• 78% billed utilization / 84% effective
• Project quality (time/budget/quality)

Internal/External Contacts

Daily interaction with team members and a variety of clients. The SPSE works closely with IT service consultants, field engineers, project managers, subject matter experts, and market directors to ensure client satisfaction expectations are met.

Qualifications

• Strong customer interface and relationship building skills.
• 5+ years of experience in network administration.
• 5+ years of desktop administration.
• 5+ years of operating systems experience (Windows, Mac, Unix, and/or Linux).
• 5+ years of Exchange/Active Directory.
• Preferred industry certifications: MCTS/MCP Server 2008 or above, MCTS/MCP Exchange 2007 or above, CompTIA Server+, Cisco Certified Network Administrator (CCNA), VMware Certified, Apple Certified Technical Coordinator (ACTC).
• Successful experience designing, installing and supporting networks in multiple environments for multiple clients.
• Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalated issues when necessary.
• Strong proficiency in configuring, deploying and troubleshooting networking services: HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, routing, switching.
• Advanced knowledge of Microsoft Office applications.
• Advanced understanding and experience with backup processes, software and hardware.
• Additional technical competencies per discipline.
• Ability to communicate with users over the phone and provide remote support using a variety of remote support tools.
• Detail‑oriented self‑starter; able to function autonomously with minimal supervision.
• Strong team player.
• Excellent verbal and written communication skills; able to explain technical issues in clear and understandable language.
• Strong customer service orientation.
• Dedicated to consistent quality.

Equal Opportunity Employment Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Konica Minolta est un employeur souscrivant au principe de l'égalité d’accès à l’emploi et de l'action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d’origine nationale, de sexe, de grossesse, d’âge, d’orientation sexuelle, de statut de personne transgenre, d’identité de genre, de handicap, d’alienation ou de citoyenneté, d’état civil ou de partenariat, d’informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables.

Solutions d’affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunité égale.