Sr. Professional Svcs Engineer

Konica Minolta Business Solutions Canada; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Konica Minolta Business Solutions Canada is looking for a Senior Professional Services Engineer. In this pivotal role, you will deliver innovative technology solutions that help clients achieve their business goals. The position requires strong technical expertise and customer engagement skills.

You will work on complex technology environments, assist in project deployment, and maintain client relationships, ensuring high-quality service. This role is essential for driving successful project outcomes and proposal development.

Qualifications

• 5+ years of experience in network and desktop administration.
• Strong proficiency in configuring and troubleshooting network services.
• Advanced knowledge in backup processes.

Responsibilities

• Deliver professional services focused on client satisfaction and technical excellence.
• Participate in project work including analysis, design, and testing.
• Implement network infrastructure and security policies.

Skills

Customer interface and relationship-building skills

Network administration

Desktop administration

Operating systems (Windows, Mac, Unix, Linux)

Exchange/Active Directory

Networking services (HTTP, DNS, TCP/IP, etc.)

Problem analysis and diagnostics

Microsoft Office applications

Backup processes knowledge

Tools

Remote support tools

Job description

Overview

Join our team as a Senior Professional Services Engineer (SPSE), where you'll play a pivotal role in delivering innovative technology solutions that help clients achieve their business goals. This highly visible position combines technical expertise, customer engagement, and strategic problem-solving to design, implement, and optimize complex technology environments. As a trusted advisor, you'll collaborate with sales, engineering, and client stakeholders to develop tailored solutions, support pre-sales initiatives, and drive successful project outcomes. The objective of the SPSE is to deploy technology solutions for clients and to ensure the growth of sales through effective delivery of professional services, accurate proposal development, and pre-sales technical design.

The SPSE provides project implementation services with a focus on advanced-to-expert level complexity tasks and functions and offers technical support for project issues at an advanced to expert level of complexity.

Responsibilities

• Deliver professional services with a focus on:
• • Client satisfaction
  • Quality
  • Technical excellence
• Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations
• Perform quality assurance activities to ensure standardization of best practice
• Assist in the design and deployment of IT infrastructures and protection strategies to support client business plans
• Act as technical escalation point for other engineers and specialists within the team
• Implement network infrastructure and security policies that promote client’s objectives
• Perform advanced to expert level network diagnostics and repairs as directed
• Develop Subject Matter Expertise in focused area(s) as needs dictate
• Professionally document all work performed and submit accurate timecards on a daily basis
• Assist other team members in maintaining accurate and up-to-date documentation of client’s network environment and supporting material to ensure consistent quality remote support by any member of the Professional Service Delivery Team
• Project Deployment
• Assigned as lead to run technology projects
• Implement client projects for cloud, security, network optimization, and overall performance of our customers’ infrastructure
• Collaborate with project leads and managers to ensure the successful deployment of IT projects within defined scope and milestones
• Work with other team members to identify new revenue opportunities, primarily via projects
• Respond to communications from team members within established timelines

Maintain ongoing focus on customer interface and relationship-building to support project success

Key Performance Metrics

• 78% billed utilization / 84% effective
• Project quality (time/budget/quality)

Qualifications

• Must have strong customer interface and relationship-building skills
• 5+ years of experience in network administration
• 5+ years of desktop administration
• 5+ years of operating systems experience (Windows, Mac, Unix, and/or Linux)
• 5+ years of Exchange/Active Directory
• At least one of the following industry certifications is preferred: MCTS/MCP Server 2008 or above, MCTS/MCP Exchange 2007 or above, CompTIA Server+, Cisco Certified Network Administrator (CCNA), VMware Certified, Apple Certified Technical Coordinator (ACTC)
• Successful experience designing, installing and supporting networks in multiple environments for multiple clients
• Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary
• Strong proficiency in configuring, deploying and troubleshooting networking services: HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, Routing, Switching
• Advanced knowledge of Microsoft Office applications
• Advanced understanding of and experience with backup processes, software and hardware
• Ability to communicate with users over the phone and provide remote support using a variety of remote support tools
• Must be a detail-oriented self-starter with the ability to function autonomously and with minimal supervision
• Strong team player with excellent verbal and written communication skills
• Strong customer service orientation and a demonstrated commitment to consistent quality

Equal Opportunity

Konica Minolta is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by applicable law.