Sr. Professional Svcs Engineer

Konica Minolta Business Solutions U.S.A., Inc.; Lyon Township, Detroit (MI, MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is looking for a Senior Professional Services Engineer (SPSE) to deliver technology solutions and ensure client satisfaction. This role requires strong technical expertise and the ability to collaborate with various stakeholders.

The SPSE will lead project implementations, provide advanced technical support, and develop tailored solutions for clients. They should possess extensive experience in network administration and excellent customer service skills.

Qualifications

• Must have strong customer interface and relationship building skills.
• 5+ years of experience in network and desktop administration.
• Proficiency in configuring networking services like HTTP, DNS, TCP/IP.

Responsibilities

• Deliver professional services focused on client satisfaction and technical excellence.
• Participate in analysis, design, development, and testing of network operations.
• Implement network infrastructure and security policies.

Skills

Customer interface and relationship building

Network administration (5+ years)

Desktop administration (5+ years)

Operating systems experience (Windows, Mac, Unix, Linux)

Exchange/Active Directory (5+ years)

Network analysis and diagnostic skills

Network services configuration

Microsoft Office applications proficiency

Backup processes knowledge

Strong customer service orientation

Education

Industry certifications (e.g., CCNA, CompTIA Server+)

Job description

Overview

Join our team as a Senior Professional Services Engineer (SPSE), where you'll play a pivotal role in delivering innovative technology solutions that help clients achieve their business goals. This highly visible position combines technical expertise, customer engagement, and strategic problem‑solving to design, implement, and optimize complex technology environments. As a trusted advisor, you'll collaborate with sales, engineering, and client stakeholders to develop tailored solutions, support pre‑sales initiatives, and drive successful project outcomes.

The objective of the Senior Professional Services Engineer (SPSE) is to deploy technology solutions for clients and to ensure the growth of sales through effective delivery of professional services, accurate proposal development, pre‑sales technical design. The SPSE will help grow and expand the breadth and depth of solutions delivered to clients.

The SPSE provides project implementation services with a focus on advanced-to-expert level complexity tasks and functions associated with the project. The SPSE provides technical support and assistance to the enterprise for project issues with an advanced to expert level of complexity.

Responsibilities

• Deliver professional services with a focus on:
  • Client satisfaction
  • Quality
  • Technical excellence
• Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations
• Perform quality assurance activities to ensure standardization of best practice
• Assist in the design and deployment of IT infrastructures and protection strategies to support client business plans
• Act as technical escalation point for other engineers and specialists within the team
• Implement network infrastructure and security policies that promote client’s objectives.
• Perform advanced to expert level network diagnostics and repairs as directed
• Develop Subject Matter Expertise in focused area(s) as needs dictate
• Professionally document all work performed and submit accurate timecards on a daily basis
• Assist other team member in maintaining accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
• Project Deployment
  • Assigned as lead to run technology projects
  • Implement client projects for cloud, security, network optimization, and overall performance of our customers’ infrastructure
  • Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
• Work with other team members to identify new revenue opportunities, primarily via projects
• Respond to communications from team members within timelines established by All Covered’s communications standards

Key Performance Metrics

• 78% billed utilization / 84% effective
• Project quality (time/budget/quality)

Internal/External Contacts

Daily interaction with team members and a variety of clients. The SPSE works closely with IT service consultants, field engineers, project managers, subject matter experts, and market directors to ensure client satisfaction expectations are met.

Qualifications

• Must have strong customer interface and relationship building skills
• 5+ years of experience in network administration
• 5+ years of desktop administration
• 5+ years of operating systems experience (Windows, Mac, Unix, and/or Linux)
• 5+ years of Exchange/Active Directory
• At least one of the following industry certifications is preferred: MCTS/MCP Server 2008 or above, MCTS/MCP Exchange 2007 or above, CompTIA Server+, Cisco Certified Network Administrator (CCNA), VMware Certified, Apple Certified Technical Coordinator (ACTC)
• Successful experience designing, installing and supporting networks in multiple environments for multiple clients.
• Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and enable escalation when necessary.
• Strong proficiency in configuring, deploying and troubleshooting all of the following networking services: HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, Routing, Switching.
• Advanced knowledge of Microsoft Office applications.
• Advanced understanding of and experience with Backup processes, software and hardware.
• Additional technical competencies per discipline
• Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
• Must be a detail‑oriented self‑starter – function autonomously, with minimal supervision
• Strong team player
• Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language.
• Strong customer service orientation
• Demonstrated dedication to consistent quality

Equal Opportunity Employer Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.