Service Desk Engineer

Konica Minolta Business Solutions U.S.A., Inc.; Rutland (VT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is looking for a motivated Service Desk Engineer to provide both remote and onsite technical support in Microsoft-based environments. Candidates should ideally have 2+ years of experience in helpdesk or network administration, strong communication skills, and a solid understanding of Windows operating systems and Active Directory management.

The job involves diagnosing technical challenges, managing user accounts, and continuously developing skills in current technologies. This role will be vital in building relationships with clients and providing excellent service.

Qualifications

• 2+ years’ experience in a related role.
• Real-world experience in helpdesk or network administration.
• Desire to learn new products and technologies.

Responsibilities

• Provide remote technical support to clients.
• Conduct onsite technical support at client locations.
• Diagnose and resolve workstation and server issues.

Skills

Helpdesk support

Network administration

Windows operating systems

Active Directory management

Exceptional listening skills

Analytical skills

Strong communication

Education

Minimum of a two-year college degree

Tools

Remote support tools

VMware

Microsoft Hyper-V

Job description

Service Desk Engineer

We are seeking a motivated Service Desk Engineer to provide remote and onsite technical support for Microsoft‑based business environments. Candidates should have real‑world experience in helpdesk or network administration, a solid understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools.
• Conduct onsite technical support at client locations as needed.
• Diagnose and resolve workstation, server, and network infrastructure issues.
• Manage user accounts – add, edit, and disable accounts; set up new application users.
• Troubleshoot backup, malware, virus, and other technical challenges.
• Help provision new laptops, desktops, and mobile devices.
• Work with application vendors to troubleshoot application errors.
• Answer end user questions and remediate issues.
• Provide excellent service and build “raving fan” relationships.
• Build solid, long‑term relationships with team members and clients.
• Continuously develop skills; maintain proficiency in current technologies.
• Remote technical support of customer devices and networks – 60%.
• Administration – documentation and meetings – 10%.
• Continual professional development – 5%.
• Onsite technical support of customer network environments – 25%.

Products and Services

• Windows 10 & 11 and associated hardware platforms
• Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
• VMware or Microsoft Hyper‑V virtualization technologies
• Anti‑virus, Anti‑spam, and Anti‑spyware solutions
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, routers, and managed switches
• LAN / WAN / wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)

Qualifications

• 2+ years’ experience in a related role.
• College degree preferred.
• Exceptional listening skills; ability to translate client descriptions to technical detail.
• Excellent communication of step‑by‑step directions over the phone.
• Excellent oral and written communication skills.
• Attention to detail in both challenging and mundane tasks.
• Highly professional and personable at all times.
• Strong internal strength and focus to overcome technical challenges.
• Ability to work independently and with a team to meet goals and objectives.
• Self‑confidence with appropriate seeking of advice when needed.
• Driven to learn new products and technologies through education and certification.
• Maintain a high level of competency with supported technologies.
• Real‑world experience in a network administration or help desk position.
• Strong communication and interpersonal skills.
• Strong analytical and organizational skills.
• Desire to “do what it takes” to solve technical challenges.
• Industry certifications from CompTIA, Microsoft, Cisco, or VMware.
• Minimum of a two‑year college degree or equivalent experience.
• Strong working knowledge of workstation and network operating systems, network applications, and LAN / WAN / wireless technologies.

Equal Opportunity Employment

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.