Sr Production Support Engineer

Jobs via Dice; Phoenix (AZ); On-site; USD 90,000 - 137,000; Full time

Job summary

A leading banking institution is seeking a talented Sr Production Support Engineer to oversee IT Service Management for its operations. This role requires significant experience in managing production support, API technologies, and working late shifts to ensure uninterrupted service. The ideal candidate will exhibit exceptional problem-solving skills and a strong understanding of banking regulations.

Qualifications

• 10+ years in production support, ITSM, and related fields.
• Strong understanding of the banking industry.
• Willingness to work late shifts.

Responsibilities

• Ensure seamless operations through production support.
• Manage incident and change management.
• Troubleshoot complex issues in production environments.

Skills

Analytical skills

Problem-solving

Communication

Flexibility

Education

Relevant certifications in ITIL, SQL, or related areas

Tools

Monitoring tools

Automation frameworks

Release management software

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pioneer Corporate Services Inc, is seeking the following. Apply via Dice today!

Role: Sr Production Support Engineer

Location: Phoenix AZ

Industry: Banking

Job Description:

We are looking for an experienced Production Support Engineer with over 10 years of expertise in IT Service Management (ITSM), production support, API technology stack, batch file processing, monitoring and support, automation and scripting, SQL, and release management. The ideal candidate will have a strong background in the banking domain and be comfortable working late shifts to ensure seamless operations.

Qualifications:

• Experience: 10+ years in production support, ITSM, and related fields (incident management, change management, disaster recovery, problem management).
• Technical Skills: Proficiency in API technology stack, batch file processing, monitoring and support, automation and scripting, SQL, and release management.
• Domain Knowledge: Strong understanding of the banking industry, including relevant regulations and best practices.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Communication: Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Flexibility: Willingness to work late shifts and adapt to changing priorities and demands.
• Preferred Qualifications:
• Certifications: Relevant certifications in ITIL, SQL, or other related areas.
  
  

Tools: Experience with monitoring tools, automation frameworks, and release management software

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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