Sr. Product Manager, Stores – Order Management

Five Below; Philadelphia (Philadelphia County); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company seeks a Senior Product Manager for Stores Order Management to enhance retail operations through technology. This role involves collaborating with stakeholders, managing product lifecycle, and improving store efficiency. Ideal for an experienced professional passionate about elevating customer experiences and streamlining operations in a dynamic retail environment.

Benefits

Health coverage

Financial wellness benefits

Personal wellness support

Qualifications

• 8+ years IT experience essential.
• 5+ years in product management or ownership in an Agile environment preferred.
• Experience with Order Management systems like Manhattan or Sterling.

Responsibilities

• Manage product life cycle and improve user experience.
• Develop product roadmaps and own product backlog.
• Facilitate meetings to address technical capabilities and business processes.

Skills

Product Management

Agile Methodology

Stakeholder Management

User Experience

Data Analysis

Technical Requirements Definition

Education

BA or BS degree in MIS, Computer Science, or related area

Tools

Jira

Power BI

Microstrategy

Job description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

POSITION SUMMARY:

The Senior Product Manager of Stores Order Management will be crucial in advancing retail operations by collaborating with stakeholders to create a strategic vision and leading a scrum team to bring this vision to life. This individual will be instrumental in enhancing the customer experience and store efficiency by judiciously employing the most suitable technological solutions . The solutions ultimately build a competitive advantage for our employees and stores . This particular role will focus on order management operations within the store and how we can simplify our crewmember experience through technology.

Job Responsibilities:

• Determines requirements that support effective business processes, through improvements in technology or data practices . Manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity. Facilitates input from stakeholders, provides constructive challenge and enables effective prioriti za tion of requirements.

• Maintains a register of business requests . Prioritizes product requirements, develops product roadmaps and owns the product backlog. Monitors the external environment and assessment of emerging technologies. Contributes to creating a systems capability strategy aligned with the business function's strategic requirements.

• Manages the product life cycle to meet user needs as defined by supply chain leadership .

• Analy z es market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.

• Facilitates adoption of products by developing content, supporting and evaluating training , and monitoring product performance. Manages user acceptance testing, pilots, and and product launches.

• Identifies the roles of affected stakeholder groups. Designs and facilitates a structured sequence of meetings, events or workshops to identify technical capabilities and business processes required to solve complex problems

• Plans user research activities a n d facilitates input from stakeholders. Selects techniques and tools to develop user stories and elicit user experience requirements in complex situations . Resolves potential conflicts between differing user requirements.

• Identifies and describes the design goals for systems, products, services and devices. Translates concepts into prototypes; captures user feedback to improve designs; Evaluates alternative design options.

• Helps develop and enhance customer and stakeholder relationships . Manages resolution of conflicts and the collection and dissemination of relevant information. Collects and uses feedback from stakeholders.

• Provides guidance to financial analysts identifying and calculating IT process, service, project and component costs for financial planning , budgeting and forecasting . Develops and documents investment appraisals (ROIs, etc ) for a range of different projects . Monitors costs, times, quality and resources used takes action where these exceed agreed tolerances.

• Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.

• Provide training to IT operations resources; act as escalation and communication point for business-impacting incidents , ensuring outages are communicated to leaders in a timely manner and in business language .

Qualifications:

• 8 + years IT experience

• 5 + years’ experience in product management or product ownership on an Agile team, preferably for a large retail company.

• Experience using roadmap and agile project management tools (Jira, Aha ,) preferred

• Actively maintains specialist knowledge in the following are a s:

• Order Management ( Ship From Store, Buy Online Pick Up in Store, Order Routing Logic )

• Consumer fulfillment ( parcel shipping service levels, common carriers, same-day delivery , third-party delivery )

• Experience with the following systems preferred …

• Order Management Systems (e.g., Manhattan, Sterling)

• Retail Communication Tools (Zipline)

• Reporting Applications ( Microstrategy , Power BI, Cognos)

• Mobile Devices, MDM and Printers (Zebra, Microsoft, Broadcom )

• Strong experience defining product requirements , including functional requirements and supporting non-functional requirements

• Background in product roadmap management, both development and execution of a long-term vision

• Ability to…

• develop a clear, complete understanding of customer needs and problems through careful listening, probing, encouraging or summarizing and documenting them using natural language

• develop and deliver communications (both oral and written) that have clarity and impact

• establish and maintain effective relationships with customers

• Dedication to exceeding customer expectations and requirements

• Effective time management and organizational skills with the ability to operate in a fluid, fast-paced environment

• BA or BS degree in MIS, Computer Science, or related area preferred

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

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