Sr. Product Manager, Private Passport Platform
001 The Northern Trust Company
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Benefits offered by this job
Job summary
The Northern Trust Company is seeking a Sr. Product Manager for the Private Passport Platform to refine the integrated client experience, including UI/UX strategy, messaging, and self-service capabilities, across multiple teams to drive adoption and growth.
The role requires 5+ years in product management, a bachelor’s degree, and strong Agile experience; it offers a competitive USD salary, bonus eligibility, and comprehensive benefits.
Qualifications
- Experience with UI/UX and delivering high-quality client experiences.
- Strong client communications via documents, alerts, messages.
- Expert in product strategy, roadmaps, lifecycle, and Agile delivery.
- Knowledge of Agile and Azure DevOps.
- Understanding of digital platforms, cloud-native architectures.
- Experience with analytics and client insights to inform decisions.
- Excellent communication and stakeholder management.
- Knowledge of risk, compliance, and security in regulated environments.
- Proven leadership and program management capabilities.
Responsibilities
- Lead planning and execution across platform domains focused on UI/UX frameworks, documents, alerts, messaging, notifications, and usability.
- Drive a consistent, high-quality client experience across capabilities, channels and devices.
- Coordinate delivery across multiple agile teams and shared capability domains.
- Partner with product, engineering, UX, and shared services to deliver scalable solutions.
- Leverage client insights and market trends to identify opportunities and priorities.
Skills
Education
Tools
Job description
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Sr. Product Manager for Private Passport Platform is responsible for refining and delivering the integrated client experience, including UI/UX strategy, messaging, notifications, and self-service capabilities, ensuring a secure, scalable, and seamless client experience. Working across business, product, engineering, UX, operations, risk, compliance, and security teams, this leader aligns platform priorities, shared services, and business objectives to drive adoption, enhance client outcomes, and support the continued growth of Private Passport.
- Lead planning and execution across platform domains focused on UI/UX frameworks, documents, alerts, messaging, notifications, and overall usability and usage.
- Drive a consistent, intuitive, and high-quality client experience across all capabilities, channels, and devices.
- Coordinate delivery across multiple agile teams and shared capability product domains to ensure dependency alignment and predictable outcomes.
- Partner across product, engineering, UX, and shared services teams to deliver aligned, scalable solutions.
- Build out and leverage client insights, analytics, and market trends to identify opportunities and prioritize enhancements.
- Define product requirements, epics, features, and user stories to support agile delivery.
- Establish platform standards and governance to ensure consistency, compliance, and operational excellence.
- Lead cross-functional initiatives and go-to-market activities for new capabilities and enhancements.
- Monitor product performance through KPIs, client feedback, and adoption metrics, driving continuous improvement.
- Support business development efforts through client engagement, industry participation, and thought leadership.
Deep experience with UI/UX, design, usability, and delivering high quality client experiences. Expertise in client communications via documents, alerts, notifications and in and out of app messaging. Expertise in product strategy, roadmap development, lifecycle management, and Agile delivery. Knowledge of Agile methodologies and usage of Asure Dev Ops or similar. Strong understanding of digital platforms, cloud-native architectures, shared services, and emerging technologies. Experience building and using analytics and client insights to inform product decisions. Excellent communication, stakeholder management, and influencing skills. Knowledge of risk, compliance, audit, and security requirements within regulated environments. Proven leadership and program management capabilities.
5+ years of Product Management experience. Bachelor’s degree or equivalent combination of education and experience required. Advanced product management or financial services certifications preferred.
Private Passport is Northern Trust’s primary digital platform for Wealth Management clients. This role ensures the platform remains cohesive, secure, and differentiated, delivering a premium client experience while enabling the successful integration of new capabilities across the ecosystem.
Salary Range: $114,500 - 194,700 USD Salary range is a good faith estimate of base pay.
- retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.
Northern Trust also provides a discretionary bonus program that may include an equity component.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Employees around the world give their time and talent to work for the greater good of their communities.
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.
It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected under federal, provincial, or local law, regulation, or ordinance.
It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.
EEO Know Your Rights (U.S.)
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