Product Consultant, Digital Solutions Consultant

001 The Northern Trust Company; Chicago (IL); On-site; USD 89,000 - 151,000; Full time

Job summary

The Northern Trust Company in Chicago is seeking a Product Consultant, Digital Solutions Consultant to lead end-to-end product implementations for institutional trust and custody clients. You will partner with Relationship Managers, Sales, Client Service, and operations to translate business needs into effective product solutions and manage onboarding from start to finish.

You will guide projects, balance client requirements with risk and compliance, provide ongoing support, document

Qualifications

• 6–10 years of experience in institutional trust, custody, asset servicing, product implementation, or client servicing.
• Experience supporting master trust, custody, and asset servicing products preferred.
• Strong analytical, organizational, problem-solving, negotiation, and communication skills.

Responsibilities

• Assess business requirements and determine product implementation needs related to custody, asset servicing, and trust products.
• Collaborate with clients, investment managers, and internal stakeholders to develop and implement product and service solutions.
• Coordinate account onboarding, implementation, and service setup activities.
• Develop, communicate, and monitor implementation plans to ensure delivery meets client expectations.
• Provide guidance on implementation processes and client service solutions.
• Deliver training sessions for clients and internal partners, remotely and onsite.

Skills

Institutional trust knowledge

Custody & asset servicing knowledge

Project management

Relationship management

Strong communication skills

MS Office proficiency

Tools

Microsoft Office

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Product Consultant, Digital Solutions Consultant

Serves as a product implementation consultant for institutional trust and custody clients, prospects, investment managers, and internal partners. Consults with clients to analyze business requirements and determine implementation needs related to custody, asset servicing, and trust products. Partners closely with clients, Relationship Managers, Sales, Client Service, and operational teams to deliver end-to-end implementation of product solutions while ensuring a seamless onboarding experience. Acts as a key liaison throughout the implementation lifecycle, coordinating activities, managing expectations, and ensuring all stakeholders understand service requirements to provide effective ongoing support. Responsible for driving successful client outcomes through strong project management, relationship management, problem-solving, and product expertise.

Major Duties

Consult with institutional trust and custody clients and prospects to assess business requirements and determine product implementation needs related to custody, asset servicing, and trust products. Partner with clients, investment managers, and internal stakeholders to develop and implement effective product and service solutions, including process and operational enhancements. Collaborate with Relationship Managers, Sales, and Client Service teams to gain a thorough understanding of client goals and ensure successful implementation of products and services. Serve as the primary liaison between clients and internal operational teams, coordinating all aspects of account onboarding, implementation, and service setup activities. Develop, communicate, and monitor implementation plans to ensure products, services, and enhancements are delivered accurately and meet client expectations. Identify, analyze, and resolve implementation challenges while balancing client needs and business requirements. Anticipate potential issues and implement proactive solutions to mitigate risk. Provide guidance and subject matter expertise to Relationship Managers and business partners regarding implementation processes, product capabilities, and client service solutions. Meet with clients to understand their business objectives, operational requirements, and service expectations. Document client interactions and prepare status updates and reports for management. Coordinate and deliver training sessions for clients and internal partners, both remotely and onsite, to support successful product adoption and ongoing servicing. Ensure all client onboarding and implementation documentation is completed in accordance with audit, compliance, and risk management requirements. Maintain procedures and documentation to support ongoing account servicing. Remain current on existing and emerging trust, custody, and asset servicing products, technology enhancements, and industry trends to effectively support client needs and business growth.

Knowledge and Skills

Strong knowledge of institutional trust, custody, and asset servicing products and services. Understanding of trust and custody operations, processing workflows, and systems capabilities. Demonstrated ability to manage complex client implementations and drive projects to successful completion. Strong analytical, organizational, problem-solving, negotiation, and project management skills. Excellent verbal and written communication skills with the ability to effectively engage clients, investment managers, relationship managers, and internal stakeholders. Proficiency with Microsoft Office applications and technology tools used to support implementation activities, reporting, and client service solutions. Ability to work independently while collaborating effectively within a team environment.

Experience

Typically requires 6-10 years of experience in institutional trust, custody, asset servicing, product implementation, or client servicing. Experience supporting master trust, custody, and asset servicing products is preferred. Demonstrated success managing client onboarding, product implementations, and complex service requirements. Proven ability to build strong client relationships and deliver solutions that support client objectives and business growth.

Salary Range

Salary Range: $88,900 - 151,100 USD. Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater? You found it.

A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)