Sr. Product Manager

UnitedMasters, Inc.; San Francisco (CA); Hybrid; USD 160,000 - 200,000; Full time

Job summary

UnitedMasters Inc. seeks a Senior Product Manager in San Francisco to drive a unified roadmap for artists, labels, and creators. You will partner with engineering, design, marketing, sales, and operations to deliver features that help artists release music, grow audiences, and increase earnings.

The role requires 5+ years in product management, strong customer focus, and adept use of analytics to guide priorities. Four days in-office, one day remote in a hybrid SF setting.

Qualifications

• 5+ years experience in product management, launching high-impact features from start to finish.
• At least 2 years specifically working in a top-tier product team, ideally with a user base of independent creators or small business ownersCustomer obsession with a strong bias for action.
• Use quantitative and qualitative data to derive actionable insights

Responsibilities

• Build and champion a unified product roadmap that supports early-stage artists, artists gaining traction, and independent labels—tools to release music, grow an audience, and earn money.
• Continuously collect and synthesize customer feedback across all segments through research, interviews, product analytics, and our customer-facing teams.
• Translate insights into clear product requirements and roadmap priorities to increase adoption, satisfaction, and retention.
• Stay informed about the competitive landscape and identify opportunities to stand out and deliver more value to creators and labels.
• Develop understanding of end-to-end customer experience from onboarding to reviewing performance and earnings.
• Collaborate with cross-functional teams to ensure tools, features, and support deliver maximum value.

Skills

Product management

Customer obsession

Data-driven decision making

Cross-functional collaboration

Tools

Amplitude

Sigma

Mode

Tableau

JIRA/Confluence

Job description

Who We Are

UnitedMasters is building a marketplace that connects artists, brands and fans - empowering artists to earn and grow. UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties. Through the combination of UnitedMasters’ music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform.

The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more. We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency). UnitedMasters is looking for a Senior Product Manager with strong experience driving business results by obsessing over the functional and emotional needs of creators and small business owners (think: indie record label owners) at every stage of their growth. In this role, you will partner closely with engineering, design, marketing, sales, and operations teams to improve and expand the full UnitedMasters product suite including tools for early stage artists, high traction artists, and independent record labels. This role is based in SanFrancisco with four days in-office and one day remote.

What You’ll Do

• Build and champion a unified product roadmap that supports all of our customers early-stage artists, artists gaining traction, and independent labels—and ensure they have the tools they need to release music, grow an audience, and earn money.
• Continuously collect and synthesize customer feedback across all segments through research, interviews, product analytics, and our customer-facing teams.
• Translate these insights into clear product requirements and roadmap priorities that increase adoption, satisfaction, and long-term retention.
• Stay deeply informed about the competitive landscape, understanding how other platforms work and identifying opportunities for UnitedMasters to stand out and deliver more value to creators and labels.
• Develop a deep understanding of the end-to-end customer experience, from onboarding and releasing new music to reviewing performance and earnings—ensuring every step is intuitive, reliable, and delightful.
• Collaborate with cross-functional teams who work directly with artists and labels every day to ensure our tools, features, and support deliver maximum value and help customers succeed.
• Uphold a high bar of quality, ensuring that everything we launch will delight customers, be easy to use, and attract and retain independent artists and labels.

Knowledge, Skills and Abilities

Proven ability to translate big, ambiguous problems with multiple stakeholders into clear plans. You connect features directly to desired outcomes & key results to ensure we build the highest impact features that ladder up to our company-wide goals. You prioritize ruthlessly and know how to make tradeoffs between speed, scale, and cost. You break down bigger problems and features into smaller iterative milestones with clear success criteria that gates future phases of work, and ensures we don’t make over-sized investments relative to the value and impact that they deliver to our customers. Expertise in translating customer and stakeholder needs into clear & concise product requirements, and managing workflow (ideally using JIRA/Confluence).

Minimum Qualifications

• 5+ years experience in product management, launching high-impact features from start to finish. At least 2 years specifically working in a top-tier product team, ideally with a user base of independent creators or small business ownersCustomer obsession with a strong bias for action. Use quantitative and qualitative data to derive actionable insights

Preferred Qualifications

• Confident using workflow management tools, experience with JIRA/Confluence preferred.
• Comfortable digging into data, hands-on experience with tools like Amplitude, Sigma, Mode, Tableau, etc.
• You are a killer team player who loves music and tech.
• You are results oriented, yet possess deep appreciation and sensitivity towards people, culture, and values.
• You are “thick-skinned” and persistent, but at the same time diplomatic and politically aware.
• You are personable, smart, passionate, and optimistic.
• You possess a deeply pro-active, hands-on mentality.
• You are excited about exploring entirely new business lines and opportunities, bringing your customer-first mentality wherever you go.
• You hold yourself accountable and take great pride in your work – just like us.
• Music Industry experience is preferred but not required.

About UnitedMasters, Inc.

UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward.

Salary

Salary Hiring Range: $160,000 - $200,000

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.) Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. The salary range above is for the NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.