Sr Private Banker, PBO

Citizens; Boston (MA); On-site; USD 115,000 - 140,000; Full time

Job summary

Citizens in Boston, MA seeks a Senior Private Office Banker to deliver white-glove service, grow deposits, and act as the deposit and cash management expert for Business Banker/Relationship Managers' client base. You will open accounts, manage transfers, and refer opportunities to partners to enhance the banking relationship.

You will develop client relationships, present bank products, ensure onboarding, compliance, and provide top-notch service while maintaining professional relationships with

Qualifications

• Minimum three years of private banking experience.
• Strong problem solving and critical thinking skills.
• Excellent communication skills, both oral and written.
• Willingness to travel as required.
• Experience with high net-worth clientele preferred.

Responsibilities

• Deliver a white-glove experience and grow overall deposits.
• Serve as deposit and cash management expert for clients and cross-sell where needed.
• Present bank products and refer opportunities to business partners.
• Assist with account openings, transfers, and documentation.
• Maintain client relationships in partnership with RMs, BBs, PBs.
• Ensure compliance with applicable laws and bank policies.

Skills

Data analysis

Communication

Problem solving

Travel ability

Education

Bachelor's degree

Job description

Description

As a Senior Private Office Banker you will have the opportunity to work in service, support, and sales, while creating a world class experience for clients and prospects in our Private Bank Offices. In this role you are the deposit expert and key service partner for the Business Banker/Relationship Managers’ client base. You will have the opportunity to develop and maintain client relationships by selling and servicing the full range of products and services and referring opportunities to business partners where needed. The role encompasses sales presentations, cash management expertise, account opening, compliance, documentation, and ensuring a white glove experience when transitioning clients to the bank. You’ll maintain a professional relationship while using your excellent customer service skills and ingenuity to solve problems and enhance the banking relationship.

Primary responsibilities include

• Contribute to the overall success of the office by delivering a white glove experience to all clients and growing overall deposits.
• Being the deposit and cash management experts (and cross-selling where needed)
• Helping to “sell the bank” with net new prospects
• Maintain and deepen client relationships
• Relationship management (in partnership with the RMs, BBs, and PBs)
• Refer clients to business partners where needed
• Provide ongoing excellent customer service, including paying close attention to the top 10% of the Business

Bankers’/Relationship Managers’ client base.

• Develop a thorough knowledge of existing Bank products and stay up to date on new products and services.
• Obtaining documentation for initial onboarding, services, changes, and any exceptions
• Opening accounts and other services to ensure expedited delivery
• Assist clients with transactions, including but not limited to, deposits, withdrawals, internal transfers, CD renewals, and wire transfers.
• Fulfill additional client needs including fee reversals, statement gathering, check orders, client information updates, research requests, and stop payments.
• Verify client identities in accordance with Citizens Private Bank policies and procedures.
• Adhere to and comply with the applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.) as well as Bank policies and procedures.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Must be able to review and analyze data reports and client facing documentation; must be computer proficient.
• Must have strong problem solving and critical thinking skills.
• Must be able to communicate effectively via telephone and in person.
• Must be able to travel as position requires.
• A minimum of three years of experience in private banking
• History of working with high net-worth clientele preferred
• A thorough knowledge of banking operations
• Acute social awareness and perceptiveness
• An existing client portfolio (preferred)
• Bachelor's degree, required

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $55.28- $67.30 per hour, plus an opportunity to earn additional incentive earnings.

Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

09/26/2026