PB Sr Client Relations Manager

Citizens; San Francisco (CA); On-site; USD 185,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Retirement benefits

Paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Senior Private Banking (PB) Client Relations Manager in San Francisco to support Relationship Managers and private bank clients through the loan origination and servicing processes.

You will assist with fielding prospects, rate discussions, and coordinating client meetings, while mentoring junior staff and ensuring credit analysis and policy compliance across multiple loan products. This is a high-responsibility role in a client-focused Private Bank team.

Qualifications

• 5+ years supporting Relationship Managers and private bank clients.
• Proven track record in lending origination through closing, with credit analysis expertise.
• Excellent written and verbal communication with client and stakeholder management.

Responsibilities

• Assist fielding prospects and provide rates when RM is unavailable.
• Understand RM's clientele and product specialty.
• Review existing client base for deposit opportunities and prospects.
• Respond to client inquiries and servicing requests promptly.
• Coordinate client meetings, events, and gifts with RM.
• Manage active loan pipeline from preapproval to post-close.
• Pre-qualifications and document analysis for prospective clients.
• Answer questions about Initial Loan Estimate.
• Handle initial calls from new and returning clients.
• Be knowledgeable in pricing, deal structuring, and credit policy across loan products.
• Lead credit pre-screening discussions with Private Bank Credit Officers.
• Mentor and coach junior colleagues on skills and best practices.

Skills

Client relationship management

Lending process experience

Credit analysis

Team leadership

Communication skills

Education

Bachelor's Degree

Job description

Description

The Sr PB Client Relations Manager assists clients with the loan application process and services their needs post-loan close. The Sr CRM has a profound understanding of the loan origination process as well as servicing channels for mortgage and deposit requests. The Sr CRM also assists with credit analysis and prequalification, though specific loan product is dependent on their respective Relationship Manager. The Sr Client Relations Manager is able to stand in for their Relationship Manager in their absence. The PB Client Relations Manager assists clients with the loan application process and services their needs post-loan close. The Senior Client Relations Manager cultivates a positive and supportive team environment by actively mentoring and coaching junior colleagues on technical skills, best practices, and professional development.

Primary Responsibilities Include

• Assist with fielding prospects, including taking introductory meetings and providing rates when the Relationship Manager is not available.
• Firm understanding of Relationship Manager's clientele and product specialty.
• Routinely reviews existing client base for deposit opportunities and prospects.
• Respond to client inquiries and servicing requests in a timely manner
• Assists their respective relationship manager with coordinating client meetings, events, and gifts.
• Manages the active loan pipeline, assisting the client from the preapproval stage, through underwriting, closing, and post close:
• Pre-qualifications and documentation analysis for prospective clients.
• Answering questions about Initial Loan Estimate.
• Takes initial client calls from new clients, when needed, and takes most initial deal screening calls from returning clients.
• Is knowledgeable in pricing, deal structuring, analysis, underwriting, and credit policy for more than one loan product (ex. Residential + CRE/MF).
• Plays a leading role in credit pre-screening work and conversations with Private Bank Credit Officers.
• Internal RM's who intend to become independent RM's partner with RMD's to create a plan on familiarizing themselves with Citizens Private Bank products and services beyond loan products.

Qualifications, Education, Certifications And/or Other Professional Credentials

• 5-10+ years of experience supporting Relationship Managers and private bank clients
• Proven track record of managing the lending process from origination through closing, with specialized expertise in commercial and consumer lending and credit analysis for both closely held businesses and sophisticated, high-net-worth clients, required
• Bachelor’s Degree
• Experience with structuring and documenting complex loan structures, highly valued
• Excellent written and verbal communication skills, with proven ability to manage relationships and partner closely with clients and internal stakeholders.
• Potential to lead a team of Client Relations Managers and Associates, providing coaching, performance management, and ongoing mentorship to drive high levels of client service, operational excellence, and team engagement Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F Pay Transparency The salary range for this position is $185,000.00 - $240,000.00 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 10/31/2026