PB Lending Specialist

Citizens; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

Citizens Private Bank is seeking a Lending Specialist in Boston to support the Relationship Manager with loan processing and analysis from application to closing. You will review client financials, ensure adherence to credit policy, and manage end-to-end loan workflow with internal partners to support timely closings.

Ideal candidates have 3+ years of residential lending underwriting, experience with high net worth or non-traditional loans, and strong Excel skills.

Qualifications

• 3+ years of residential lending underwriting and loan processes.
• Demonstrated success working in high net worth, non-traditional loans and mortgage underwriting.
• Strong written and verbal communication skills with high attention to detail.
• Proficient use of MS Excel is required- pivot tables, macros, formulas and application navigation.

Responsibilities

• The PB Lending Specialist performs similar roles to Sr PB Lending Specialist and Lending Associate with deep understanding of Citizens Private Bank's credit policy and underwriting guidelines.
• After RM handoff, serves as main POC for RM/Client Relations team and third parties to lending transactions.
• Performs thorough analysis of client's financials to determine loan eligibility and qualification.
• Monitors active pipeline to ensure loan workflow is efficient and meeting closing deadlines.
• Maintains a high level of quality control for verifying accuracy of financial and loan documents.
• Manages end-to-end loan process with internal/external partners from the time the loan is live through closing.
• For Residential Lending, responsibilities include setting up the loan in Empower, locking rate, ordering appraisal/title, preparing initial loan estimate, condo/co-op reviews, underwriting reviews and conditions, and providing initial approval decisions or recommendations.
• For Commercial Real Estate or Multi-family Lending, responsibilities include underwriting/analysis of the property and guarantors, ensuring documents meet Private Bank guidelines, and coordinating next steps with Relationship Manager and Credit Risk Officer.

Skills

Residential lending underwriting

Loan processing

MS Excel

High net worth lending

Tools

Empower

Job description

Description

The Private Bank Lending Specialist supports the Relationship Manager with their client's loan portfolio with extraordinary care and service. The Lending Specialist works in primarily operational, processing, and analytical capacities, ensuring a high level of quality control from the loan application through the closing process. The PB Lending Specialist has a strong understanding of Citizens Private Bank's credit policy, underwriting guidelines, and loan origination systems.

Primary Responsibilities Include

• The PB Lending Specialist performs much of the same roles and responsibilities as the Sr PB Lending Specialist and PB Lending Associate, with the understanding that the PB Lending Specialist has a strong understanding of Citizens Private Bank's credit policy, underwriting guidelines, and loan origination systems. PB Lending Specialists who have credit approval authority for residential loans will tend to have lower dollar approval limits than the Sr Lending Specialist and higher limits than Lending Associate roles.
• After RM handoff, serves as main POC for RM/Client Relations team and third parties to lending transactions.
• Performs thorough analysis of client's financials to determine loan eligibility and qualification.
• Monitors active pipeline to ensure loan workflow is efficient and meeting closing deadlines.
• Maintains a high level of quality control for verifying accuracy of financial and loan documents.
• Manages end-to-end loan process with internal/external partners from the time the loan is live through closing.
• For PB Lending Specialists who specialize in Residential Lending, responsibilities includes Setting up the loan and borrower terms in Empower, Locking the rate and ordering an appraisal, ordering title with escrow or attorney partners, preparing the initial loan estimate, initiating condo/co-op reviews, completing Underwriting Reviews and generating conditions, reviewing any additional financials and uploading to the loan origination system, composing loan narrative and identifying underwriting guideline variances or policy exceptions, and providing an initial approval decision or loan recommendation for a Credit Risk officer's approval.
• For PB Lending Specialists who specialize in Commercial Real Estate or Multi-family Lending, responsibilities include completing the underwriting/analysis of the property as well as the guarantors and sponsors. Responsible for making sure the financial and collateral documents received meet Private Bank guidelines and lead the conversation with the Relationship Manager, Client Relations Team, or Credit Risk Officer to determine next steps, obtains additional needs from the clients, prepares the loan file for approval and closing.

Qualifications, Education, Certifications And/or Other Professional Credentials

• 3+ years of residential lending underwriting and loan processes
• Demonstrated success working in high net worth, non-traditional loans and mortgage underwriting
• Strong written and verbal communication skills with high attention to detail
• Proficient use of MS Excel is required- pivot tables, macros, formulas and application navigation

Pay Transparency

The range for this position is $100,000 - $130,000 per year plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Posting End Date: 10/30/2026