Sr Pricing Manager

Servicenow; Santa Clara (CA); On-site; USD 155,000 - 272,000; Full time

Job summary

ServiceNow is seeking a Senior Product Pricing Strategy Manager to lead pricing and packaging decisions for its AI and broader portfolio. You will drive monetization strategy, segment markets, and align with product, GTM, and operations roadmaps.

You will work with executives to implement pricing changes, develop new models and promotions, and own stakeholder alignment across the business in a fast-paced, enterprise technology environment.

Qualifications

• 7+ years of experience in enterprise technology industry across pricing, sales strategy, business operations and/or product strategy. Background in AI a plus
• 4+ Years of Pricing Strategy, GTM or Business Strategy experience in a technology or consulting firm.
• SaaS business knowledge with the ability to understand and model the tradeoffs of pricing and monetization decisions.
• A framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data.
• Expertise in designing pricing or marketing surveys such as conjoint analyses, A/B testing or equivalent
• Deep understanding of your target users and are adept at understanding their problems and arriving at elegant solutions to those problems.
• An effective communicator and are highly effective in securing buy-in on pricing/monetization strategies from executives and leaders across the business

Responsibilities

• Lead the pricing and monetization strategy across AI and other offerings, and use relevant analytical techniques to segment the market and make packaging recommendations
• Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to strategic roadmap
• Conduct periodic reviews of price realization, tracking KPIs, and drive recommendations to improve revenue and implement continuous pricing optimization plans
• Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models, pricing promotions, and go to market approaches
• Own and manage key senior stakeholders and drive alignment on pricing and packaging changes

Skills

Pricing strategy

GTM strategy

Business operations

Product strategy

AI knowledge

Conjoint analysis

A/B testing

Stakeholder communication

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

As aSenior Product Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's portfolio.

• Lead the pricing and monetization strategy across AI and other offerings, and use relevant analytical techniques to segment the market and make packaging recommendations
• Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to strategic roadmap
• Conduct periodic reviews of price realization, tracking KPIs, and drive recommendations to improve revenue and implement continuous pricing optimization plans
• Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models, pricing promotions, and go to market approaches
• Own and manage key senior stakeholders and drive alignment on pricing and packaging changes

Qualifications

To be successful in this role you have:

• 7+ years of experience in enterprise technology industry across pricing, sales strategy, business operations and/or product strategy. Background in AI a plus
• 4+ Years of Pricing Strategy, GTM or Business Strategy experience in a technology or consulting firm.
• SaaS business knowledge with the ability to understand and model the tradeoffs of pricing and monetization decisions.
• A framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data.
• Expertise in designing pricing or marketing surveys such as conjoint analyses, A/B testing or equivalent
• Deep understanding of your target users and are adept at understanding their problems and arriving at elegant solutions to those problems.
• An effective communicator and are highly effective in securing buy-in on pricing/monetization strategies from executives and leaders across the business

JV20

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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