Sr. Practice Assistant - Medical Oncology

The General Hospital Corporation; Concord (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

The General Hospital Corporation is seeking an administrative professional to support smooth clinical service and practice operations. This role performs scheduling, patient check-in/out, billing processing, and acts as a Super User for scheduling, registration and billing systems.

Ideal candidates have 3–5 years of office experience, a high school diploma, and strong MS Office skills, with proficiency in Outlook, Word, Excel and PowerPoint.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of office experience required.
• Strong MS Office, Outlook, Word, Excel, and PowerPoint skills.

Responsibilities

• Schedule patient visits and manage check-in/check-out tasks.
• Make patient appointments and maintain records.
• Assist callers with routine inquiries and triage.
• Process billing forms and scan to EPIC.
• Serve as Super User for scheduling, registration and billing systems and train others.
• Handle prior authorizations, provider questions, refills, and test results.
• Other duties as assigned.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Time management

Phone etiquette

Communication skills

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Job Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Essential Functions

• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as \"Super User\" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

3-5 years office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills
• Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 133 Old Road to Nine Acre Corner (aka ORNAC)
• Scheduled Weekly Hours: 0
• Employee Type: Per Diem
• Work Shift: Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly
• Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources