Sr. Practice Assistant

massgeneralbrigham; Boston (MA); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Hybrid work arrangement

Four-day workweek

Remote work up to 2 days/week

Job summary

The General Hospital Corporation in Boston, MA seeks a Sr. Practice Assistant to support our infusion practice. You will perform patient check-in, scheduling, and billing tasks while engaging with patients in a fast-paced setting. A strong customer-service approach and Epic experience are a plus.

The role offers a four-day workweek (Tue-Fri, four 10-hour shifts) with remote work up to two days per week, and occasional on-site coverage as needed.

Qualifications

• High School Diploma or Equivalent required.
• 3-5 years office experience required.
• Experience in lieu of degree not accepted.

Responsibilities

• Provide patient check-in and scheduling support.
• Handle telephone inquiries and referrals.
• Process patient billing forms and scan to Epic.
• Serve as Super User for scheduling, registration and billing systems.
• Assist with triage and routine inquiries.
• Support clinic coverage and hybrid workflow.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Attention to detail

Education

High School Diploma or Equivalent

Tools

MS Office

Outlook

Excel

Word

PowerPoint

EPIC familiarity

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Enjoy a four-day workweek! This full-time Sr. Practice Assistant position offers a unique Tuesday-Friday schedule with four 10-hour shifts supporting our busy infusion practice at MGH. The Sr. Practice Assistant serves as a key point of contact for patients and supports daily operations through patient check-in, appointment scheduling, telephone support, referral coordination, and work queue management.

This role also offers the potential to work remotely up to two days per week, based on staffing and operational needs. Because patient care comes first, flexibility is essential, and team members may occasionally be asked to work on-site on a planned remote day to support clinic coverage.

We're looking for someone who is personable, dependable, organized, and comfortable working in a fast-paced, patient-facing environment. Healthcare and Epic experience are a plus, but candidates with strong customer service skills and a willingness to learn are encouraged to apply.

Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Make patient appointments and maintain appointment records.

Assist callers with routine inquiries and triage matters appropriately.

Process patient billing forms and scan documents to patient medical record (EPIC).

Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Additional responsibilities as assigned.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

3-5 years office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effective ,
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type Hybrid

Work Location 165 Cambridge Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $19.37 - $27.71/Hourly

Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,