Sr. Practice Assistant

1200 The General Hospital Corporation; Boston (MA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits and development

Job summary

The General Hospital Corporation's Radiation Oncology department in Boston seeks a Sr. Practice Assistant for a hybrid schedule (three days remote, two on-site at the MGH main campus).

You will guide patients through registration, insurance verification, record collection, and scheduling, while upholding privacy and excellent patient experience in a fast-paced clinic. The role supports multiple providers, coordinates care across systems, handles high volumes of calls, ensures accurate financial

Qualifications

• Minimum of 3–5 years of directly related experience, preferably in a physician’s office or other healthcare setting.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
• High school diploma or GED required; college education preferred.
• Knowledge of medical terminology.
• Excellent customer service skills with the ability to work independently and resolve issues with limited supervision.
• Experience interfacing with various levels of the practice, especially with managed care issues.
• Strong organizational, detail-oriented, and multitasking skills; ability to set priorities under pressure in a high-throughput environment.
• Demonstrated problem-solving skills and discretion to exercise independent judgment.
• Ability to work well as a team player with excellent interpersonal and communication skills.

Responsibilities

• Act as liaison between the patient and the practice; triage patient calls to NP, Resident or MD as appropriate.
• Handle a high volume of patient calls and resolve all issues using sound judgment.
• Assure complete and documented financial information for each patient prior to scheduling.
• Schedule patient appointments using multiple systems or resources.
• Ensure accuracy of advanced complex scheduling of patient appointments.
• Generate letters, emails, and Patient Gateway messages to communicate appointment details.
• Place orders and schedule imaging studies in EPIC, obtaining authorization as required.
• Obtain copies of imaging done at outside facilities and upload scans to Epic.

Skills

Customer service

Multitasking

Communication skills

Teamwork

Problem-solving

Education

High school diploma or GED

College education preferred

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Summary

This Sr. Practice Assistant position at the MGH Radiation Oncology department offers a hybrid schedule—three days per week remote and two days on site at the MGH main campus in Boston—for a patient-centered, fast‑paced clinic environment. The role supports multiple providers, guiding patients through registration, insurance verification, record collection, and appointment scheduling while maintaining high standards of patient experience and confidentiality.

Responsibilities

• Act as liaison between the patient and the practice; triage patient calls to NP, Resident or MD as appropriate.
• Handle a high volume of patient calls and resolve all issues using sound judgment.
• Assure complete and documented financial information for each patient prior to scheduling.
• Schedule patient appointments using multiple systems or resources.
• Ensure accuracy of advanced complex scheduling of patient appointments.
• Generate letters, emails, and Patient Gateway messages to communicate appointment details.
• Place orders and schedule imaging studies in EPIC, obtaining authorization as required.
• Obtain copies of imaging done at outside facilities and upload scans to Epic.
• Obtain medical records from outside facilities for new patients.
• Complete external referrals upon request.
• Provide coverage to other administrative assistants when necessary.
• Assist in training and orienting new staff to scheduling processes and procedures in accordance with best practice and department policies.
• Work to ensure HIPAA confidentiality and privacy policies are fully implemented.
• Respond to and resolve all patient issues and complaints.
• Work closely with the clinical staff to determine needs and solve problems.
• Attend monthly staff meetings.
• Perform all other duties or special projects that are unit specific and are appropriate to this level of position.

Qualifications

• Minimum of 3‑5 years of directly related experience, preferably in a physician’s office or other healthcare setting.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
• High school diploma or GED required; college education preferred.
• Knowledge of medical terminology.
• Excellent customer service skills with the ability to work independently and resolve issues with limited supervision.
• Experience interfacing with various levels of the practice, especially with managed care issues.
• Strong organizational, detail‑oriented, and multitasking skills; ability to set priorities under pressure in a high‑throughput environment.
• Demonstrated problem‑solving skills and discretion to exercise independent judgment.
• Ability to work well as a team player with excellent interpersonal and communication skills.
• Understanding of disaster protocols (fire, safety, code calls) per MGH and JCAHO guidelines.

Other Details

• Remote type: Hybrid Work.
• Work location: 100 Blossom Street, Boston.
• Scheduled weekly hours: 40.
• Employee type: Regular, full‑time.
• Pay range: N/A (to be discussed).
• Benefits: Comprehensive benefits and professional development opportunities are available.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.