Sr. PM for Customer Asset Management & Service Innovation

Intuitive; Sunnyvale (CA); On-site; USD 150,000 - 185,000; Full time

Job summary

Intuitive is seeking a Sr. Product Manager for Customer Asset Management to shape service capabilities and software solutions that support customers worldwide.

You will collaborate with Field Service, Product Management, Global Services, and Legal to translate market insights into actionable roadmaps and scalable service offerings. In this role, you will align customer outcomes with business goals, develop user requirements for software development, and define success metrics with analytics

Qualifications

• Partner with customers, business partners, and stakeholders to drive Service innovation.
• Translate market research and customer insights into product roadmaps that align customer outcomes, the desired Service experience, and business goals.
• Collaborate cross-functionally with teams such as Human Factors, Interaction Design, Software Development, Global Public Affairs, and Legal to gain input on solution analysis, product positioning, requirements, and market research strategy.

Responsibilities

• Operate as the Sr. Product Manager for Customer Asset Management, partnering with customers, business partners, and stakeholders to drive Service innovation and ensure efficient, scalable, and customer-centric methods for monitoring, repairing, and maintaining Intuitive’s product portfolio
• Partner with the Market Intelligence team to perform market research, test hypotheses, and support Service needs with customer experience data
• Translate market research and customer insights into product roadmaps that align customer outcomes, the desired Service experience, and business goals
• Partner cross-functionally with teams such as Human Factors, Interaction Design, Software Development, Global Public Affairs, and Legal to gain their input on solution analysis, product positioning, requirements, and market research strategy
• Collaborate with Global Services leadership to ensure that asset management solutions are aligned with the Global Services operational goals and strategic vision
• Create user requirements for software development with input from subject matter experts to ensure consideration for business risks, regulatory considerations, and strategic objectives
• Define success metrics and work with analytics teams to monitor product performance and advocate for scalable, efficient solutions aligned with operational and financial goals
• Collaborate with product management counterparts and key business partners to drive improvements to service procedure workflows, business systems, and diagnostic/repair tools, improving efficiency and the customer experience
• Develop business cases to support Service solution proposals that demonstrate the desirability, viability, and feasibility for the proposed solution. Use proposals to secure support and funding from relevant stakeholders and leadership
• Act as a connector and subject matter expert across global teams, ensuring alignment on strategy, execution, and outcomes
• Engage in conferences, customer visits, job shadowing, and other relevant activities to build and maintain subject matter expertise and familiarity with Service, customer needs, and strategic opportunities
• Develop and track goals for identified priorities. Ensure goals are aligned to business unit goals and corporate objectives
• Perform other aligned duties as specified by Global Services leadership

Skills

Market research

Roadmap planning

Stakeholder collaboration

Customer needs analysis

Analytical thinking

Job description

Intuitive is seeking a Sr. Product Manager for Customer Asset Management to shape service capabilities and software solutions that support customers worldwide.

You will collaborate with Field Service, Product Management, Global Services, and Legal to translate market insights into actionable roadmaps and scalable service offerings. In this role, you will align customer outcomes with business goals, develop user requirements for software development, and define success metrics with analytics