Sr Patient Access Associate - Full Time - Float

Nebraska Medicine; Durham (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount (35%)

Career advancement opportunities with学

Job summary

Nebraska Medicine is seeking a Sr Patient Access Associate for full-time float shifts at Nebraska Medical Center in Omaha, NE. The role focuses on greeting patients, accurate account setup, and efficient scheduling and pre-registration with a strong emphasis on compliance and customer care.

The position requires solid customer service experience, communication skills, and the ability to work across departments.

Qualifications

• Minimum of two years customer service experience.
• Strong written and verbal communication skills.
• Ability to work proactively and manage multiple tasks.

Responsibilities

• Greet patients professionally and ensure timely check-in/registration.
• Assist with scheduling, pre-registration, and admissions as needed.
• Verify insurance information and collect payments per policy.
• Maintain accurate patient accounts and assist with wayfinding.
• Collaborate with care teams to support smooth patient flow.

Skills

Customer service

Communication

Multitasking

Detail oriented

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Sr Patient Access Associate - Full Time - Float

• 40 hours/week
• This position is scheduled Monday - Friday 9:00 AM - 5:30 PM
• Training is the first 3 weeks, Monday - Friday 7:00 AM - 3:30 PM

Please watch these videos to learn more about the position:

• My Job in a Minute: Sr Patient Access Associate
• My Job In A Minute: Sr Patient Access Associate (2)

Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Patient Access Associate

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications: Sr Patient Access Associate

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later). Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications: Sr Patient Access Associate

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.