Sr. Organizational Development Program Manager

American Automobile Association; Walnut Creek (CA); Hybrid; USD 132,465 - 165,580; Full time

Benefits offered by this job

401k Matching

Medical

Dental

Vision

Wellness program

Paid Holidays

Paid Time Off

Volunteer time

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Job summary

AAA Mountain West Group in Walnut Creek, CA seeks a strategic Senior Organizational Development Manager to design and deliver transformational leadership experiences. You will diagnose capability gaps, co‑create scalable solutions, and act as a trusted advisor to HR leadership and executives.

This hybrid role requires hands‑on program design, executive coaching, and the orchestration of assessments and development at scale.

Qualifications

• Bachelor’s Degree in a related field with 8+ years of leadership and organizational development program experience, or high school diploma with 12+ years of experience.
• Preferred: Master’s in Organizational Development, I/O Psychology, or Human Resources.
• Professional Coaching Certification (e.g., ICF) is a significant plus.
• Experience utilizing psychometric tools and 360‑degree assessments to drive leader development.
• Strong instructional design and facilitation for VP+ audiences.

Responsibilities

• Collaborate with senior leaders to translate competencies into measurable leadership capabilities and development solutions.
• Lead executive coaching and high‑impact leadership programs at scale.
• Administer and debrief 360‑degree feedback and psychometric assessments.
• Design and facilitate leadership experiences, workshops, and virtual formats for senior audiences.
• Manage external vendors and cross‑functional teams to deliver results and foster a leaders‑as‑teachers culture.

Skills

Strategic Expertise

Coaching & Assessment

Instructional Design

Stakeholder Management

Project Management

Education

Bachelor’s Degree

Master’s Degree (preferred)

Job description

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays. Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. Free AAA Classic Membership. AAA Product Discounts. Tuition Reimbursement Program.

Job Summary

AAA Mountain West Group is seeking a strategic and innovative Senior Organizational Development (SOD) Manager to design and deliver transformational leadership experiences. In this high-impact role, you will act as the expert architect for initiatives that build core capabilities for our people leaders. Moving beyond traditional program management, you will serve as a thought leader and trusted advisor to HR leadership and business executives, diagnosing capability gaps and co‑creating solutions that drive measurable business results. You will balance long-term strategic thinking with operational excellence to execute leadership assessments, executive coaching, and curated development at scale. This role is hybrid and requires 3 days a week onsite in our Walnut Creek, CA office.

Essential Functions

• Strategic Needs Analysis & Diagnosis: Collaborate with senior leaders to translate core competencies into measurable capabilities. Design engaging learning experiences and development solutions that address organizational needs and align with AAA MWG’s strategic priorities. Implement measurement strategies aligned with key people metrics. Establish a feedback loop to capture the "voice of the executive," ensuring continuous evolution of the L&D/OD roadmap. Identify and leverage modern tools, including GenAI and hybrid training applications, to accelerate learning outcomes in a modern work environment.
• Leadership & Executive Development: Strategically develop high-potential and current senior leaders through tailored programs, executive coaching, and focused interventions aimed at enhancing leadership competencies, strategic thinking, decision-making, and overall organizational impact.
• Lead the administration and debriefing of 360‑degree feedback and psychometric assessment tools; helping evolve the enterprise executive coaching program and set high standards for leadership engagement.
• Design and facilitate leadership experiences, including workshops, "in-the-flow" learning, and virtual formats ensuring content is practical, high-touch, and tailored for a senior audience.
• Program Delivery & Professional Growth: Deliver engaging and effective group sessions, workshops, and training programs, both in-person and virtual. Collaborate with the team with the creation of training and learning experiences focused on professional and career development for individual contributors. Lead collaborative teams and manage external vendors to deliver solutions; championing a "leaders as teachers" culture, empowering executives to model the behaviors that inspire change across the organization.

Knowledge / Skills / Abilities

• Strategic Expertise: Proven ability to build deep business acumen and use industry trends/research to design leadership experiences that achieve tangible ROI.
• Coaching & Assessment Proficiency: Experience utilizing psychometric tools and 360-degree assessments to drive leader self‑awareness. Professional Coaching Certification (e.g., ICF) is a significant plus.
• Instructional Design & Facilitation: Expert understanding of adult learning principles with a track record of facilitating high‑stakes sessions for VP+ audiences.
• Stakeholder Management: Exceptional relationship‑building skills, with the presence and credibility to influence and advise senior executive leadership.
• Project Management: Demonstrated ability to manage the full lifecycle of complex OD initiatives, from initial conception through to launch and evaluation.

Education, Competencies, Certifications/Licenses

Minimum Qualifications: Bachelor’s Degree in a related field and 8+ years of experience building and scaling leadership and organizational development programs within complex environments. Or high school diploma and 12 years of experience building and scaling leadership and organizational development programs within complex environments. Or combination of education and experience.

Preferred Qualifications: Master’s in Organizational Development, I/O Psychology, or Human Resources. #LI-MV1

Compensation

Compensation Range: Minimum $132,465.00 – Mid $165,580.00.

About AAA Mountain West Group

We serve Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.