Sr. Operations Specialist

Satechi; San Diego (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

Satechi is seeking a Senior Operations Specialist to support and optimize day-to-day Fulfillment Operations. You will administer ERP/WMS systems, troubleshoot issues, and drive process improvements across multiple departments.

This temporary six-month assignment requires independent work and cross-functional collaboration. Responsibilities include ERP/WMS configuration, NetSuite administration, Excel tooling, reporting, and coordinating with Sales, Customer Service, Product Management, and

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or related field, or equivalent practical experience.
• 3+ years of experience in operations, fulfillment, logistics, supply chain, or related field.
• Hands-on experience with NetSuite ERP, including transaction processing, item and inventory records, saved searches, reporting, and/or light system administration.
• Experience with Celigo integrator.io, including ecommerce-to-ERP integration flows, error queue monitoring, troubleshooting, and reprocessing failed records.
• Experience administering RF-SMART WMS, including mobile workflows and screens, user roles and permissions, devices and printers, bin/location structures, and troubleshooting.
• Experience with RF-SMART Shipping, including shipment creation, rate selection, label and document generation, and carrier configuration.
• Experience with Pacejet, including parcel and LTL rating, shipment execution, and shipping documentation.
• Experience with TrueCommerce EDI, including trading-partner document flows such as PO, ASN, invoices, and error resolution.
• Experience with Amazon Seller Central, including FBA replenishment shipments, inventory and shipment reporting, and case management.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, large data sets, and macros/VBA.
• Strong analytical and problem-solving skills with the ability to troubleshoot operational and system-related issues.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Ability to start on short notice and meet the scheduling requirements of the temporary assignment.

Responsibilities

• Maintain and support business systems, including ERP, EDI, WMS, TMS, and eCommerce connectors; monitor integration error queues and troubleshoot failures.
• Administer RF-SMART WMS, including mobile workflow and screen configuration, user roles and permissions, device and printer setup, bin and location setup, and issue troubleshooting.
• Perform light NetSuite administration, including custom fields, custom records, saved searches, forms, and token-based integration users.
• Build and maintain Excel tools for operational reporting and analysis.
• Prepare and present reports that provide actionable insights into operational performance.
• Support Amazon Seller Central operations, including FBA replenishment shipment planning, reporting, and cost tracking.
• Prepare and review international shipping documentation and coordinate with international logistics partners.
• Collaborate with Sales, Customer Service, Product Management, Warehouse, and other cross-functional teams to maintain efficient workflows.
• Support the Director of Operations with reporting, performance tracking, and continuity of projects already in progress.
• Maintain item, packaging, and barcode data standards, including GTIN assignments and label templates.
• Provide routine Order Fulfillment Specialist support as needed, including entering and editing customer orders, issuing pick tasks to the warehouse and 3PL partners, creating shipping documents, and coordinating with warehouse teams to meet ship-by deadlines.
• Maintain clear documentation of completed work, outstanding items, and ongoing projects to support an effective transition at the conclusion of the assignment.
• Perform other related duties as assigned based on operational needs.

Skills

NetSuite ERP

Celigo integrator.io

RF-SMART WMS

RF-SMART Shipping

Pacejet

TrueCommerce EDI

Amazon Seller Central

Microsoft Excel

Data analysis

Communication skills

Time management

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

BarTender

Claude or similar AI tools

Job description

Senior Operations Specialist (Temporary, Full-Time – 6-Month Contract Assignment)

Satechi is an award-winning consumer electronics brand known for creating innovative, sleek technology products and accessories. Our commitment to limitless and ever-evolving technology ensures that our products seamlessly integrate into modern lifestyles. We value teamwork, creativity, enthusiasm, responsibility, and tolerance—values that drive our innovation and commitment to quality. With a global presence in more than 25,000 stores, Satechi delivers high-quality accessories that inspire creativity and enhance everyday experiences for customers worldwide.

Who You Are:

Satechi is looking for an experienced Senior Operations Specialist to support and optimize the day-to-day operations of our Fulfillment Operations team. This role will administer and maintain critical business systems, support fulfillment activities, troubleshoot operational issues, and identify opportunities to improve processes across multiple departments. You are someone who can quickly step into an established operational environment, work independently, troubleshoot systems and processes, and collaborate effectively with cross-functional teams. This is a temporary, full-time assignment anticipated to last up to six (6) months and is intended to provide coverage for an existing operational need.

What You Will Be Doing:

• Maintain and support business systems, including ERP, EDI, WMS, TMS, and eCommerce connectors; monitor integration error queues and troubleshoot failures.
• Administer RF-SMART WMS, including mobile workflow and screen configuration, user roles and permissions, device and printer setup, bin and location setup, and issue troubleshooting.
• Perform light NetSuite administration, including custom fields, custom records, saved searches, forms, and token-based integration users.
• Build and maintain Excel tools for operational reporting and analysis.
• Prepare and present reports that provide actionable insights into operational performance.
• Support Amazon Seller Central operations, including FBA replenishment shipment planning, reporting, and cost tracking.
• Prepare and review international shipping documentation and coordinate with international logistics partners.
• Collaborate with Sales, Customer Service, Product Management, Warehouse, and other cross-functional teams to maintain efficient workflows.
• Support the Director of Operations with reporting, performance tracking, and continuity of projects already in progress.
• Maintain item, packaging, and barcode data standards, including GTIN assignments and label templates.
• Provide routine Order Fulfillment Specialist support as needed, including entering and editing customer orders, issuing pick tasks to the warehouse and 3PL partners, creating shipping documents, and coordinating with warehouse teams to meet ship‑by deadlines.
• Maintain clear documentation of completed work, outstanding items, and ongoing projects to support an effective transition at the conclusion of the assignment.
• Perform other related duties as assigned based on operational needs.

What We Are Looking For:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent practical experience.
• 3+ years of experience in operations, fulfillment, logistics, supply chain, or a related field.
• Hands‑on experience with NetSuite ERP, including transaction processing, item and inventory records, saved searches, reporting, and/or light system administration.
• Experience with Celigo integrator.io, including eCommerce‑to‑ERP integration flows, error queue monitoring, troubleshooting, and reprocessing failed records.
• Experience administering RF‑SMART WMS, including mobile workflows and screens, user roles and permissions, devices and printers, bin/location structures, and troubleshooting.
• Experience with RF‑SMART Shipping, including shipment creation, rate selection, label and document generation, and carrier configuration.
• Experience with Pacejet, including parcel and LTL rating, shipment execution, and shipping documentation.
• Experience with TrueCommerce EDI, including trading‑partner document flows such as purchase orders, advance ship notices, invoices, and error resolution.
• Experience with Amazon Seller Central, including FBA replenishment shipments, inventory and shipment reporting, and case management.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, large data sets, and macros/VBA.
• Strong analytical and problem‑solving skills with the ability to troubleshoot operational and system‑related issues.
• Excellent organizational and time‑management skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Ability to start on short notice and meet the scheduling requirements of the temporary assignment.

Preferred Qualifications:

• International shipping experience, including commercial invoices, EEI/AES filings, HTS classification, and Incoterms.
• Knowledge of GS1 standards, including GTIN/UPC assignment, barcode symbology, and case/pallet labeling requirements.
• Experience with BarTender, including label template design, data sourcing, and print management.
• Experience using Claude or similar AI tools for data analysis, documentation, and appropriate process automation.
• Supply chain or process improvement certification, such as APICS, CSCP, or Lean Six Sigma.
• Experience working with international vendors and logistics partners.
• Experience within consumer electronics or another high‑SKU consumer products environment.

Compensation:

The pay range for this position in California is $65-70K annually; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.

Satechi is an equal opportunity employer committed to an inclusive workplace.