Sr Operations Program Manager

ENGINEERINGUK; Seattle (WA); Hybrid; USD 155,000 - 217,000; Full time

Job summary

An established industry player in travel technology is seeking a Senior Operations Program Manager to lead innovative projects that enhance customer experiences. This role involves collaborating with cross-functional teams to drive product releases and manage complex initiatives. You will be integral in shaping the future of travel by applying your extensive experience in project management and operational excellence. Join a vibrant community that values diversity and fosters a culture of collaboration and creativity. This is a fantastic opportunity to make a significant impact in a fast-paced environment while enjoying a comprehensive benefits package and a flexible work model.

Benefits

Flexible Work Model

Generous Time-Off

Parental Leave

Career Development Resources

Exciting Travel Perks

Qualifications

• 8+ years in project/program/product management and operations.
• Experience in AdTech and digital advertising systems.
• Strong financial acumen and risk management skills.

Responsibilities

• Lead cross-functional product and service releases for Ad Operations.
• Develop project plans and manage execution from initiation to delivery.
• Drive continuous improvements and scalable processes.

Skills

Project Management

Analytical Skills

Interpersonal Skills

Creativity

Attention to Detail

Education

Bachelor's Degree

8+ years of experience in relevant fields

Tools

Microsoft Office

Atlassian Suite

Salesforce

Google Ad Manager

Looker

Tableau

Job description

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Employer Expedia Group Location Seattle, Washington, United States Salary USD 155,000.00 - 217,000.00 ;USD 248,000.00 Closing date 2 Jun 2025

View more categories View less categories Sector Travel and Tourism Role Manager Contract Type Permanent Hours Full Time

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We`re building a more open world. Join us.

Introduction To The Team:

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

Make An Impact!

We are seeking an experienced and dynamic Senior Operations Program Manager (Sr. OPM) to join the Advertising Operations team at Expedia Group. As a Sr. OPM, you will play a crucial role in representing commercial and operations impacts for product releases within complex, strategic initiatives that underpin our platform and services. You will manage a portfolio of initiatives, collaborate with cross-functional teams, and work closely with product, engineering and advertising operations teams to deliver innovative solutions that enhance our customer experience and drive business growth. Come contribute to a fast-paced, high performing culture of collaboration, innovation, and operational excellence.

In This Role You Will:

• Lead cross-functional and cross-organizational product and service releases for Ad Operations team, applying a structured framework to ensure team readiness and success

• Develop project plans, set milestones, and manage program execution from initiation to delivery, adjusting priorities, mitigating risks, timelines, or resources as needed to support project and program lifecycles

• Maintain program and project documentation, including systems diagram and process flow capturing the interdependent teams, processes, systems/tools and flow of data

• Coordinate with product, engineering and other stakeholders to drive requirements into the product cycle as well as organizing pre-launch readiness testing, training, and documentation activities

• Manage stakeholder communication and expectations, ensuring transparent and effective reporting on program progress, risks, and mitigations

• Drive continuous improvements, and challenge the status quo to build scalable processes for new business and general challenges

• Utilize business reporting and perform analysis for use in project business cases, prioritization and management decision making

• Use core program and project management principles daily and have a focus on continued learning in areas including: root cause analysis, kaizen, RACI, business case assessment, analysis, change management, and more

• Identify and develop relationships across Expedia to evangelize the Media Solutions business, collaborate on project roadmaps, and maintain knowledge of company strategy and industry wide trends

Strengths you will need:

• Excellent interpersonal skills to carefully handle coordination and expectations across all levels of management across different organizations

• Analytical and technical ability to understand capability of products and root cause of issues, supported by data and analysis

• Creativity to develop tools, visual aids and other original content to support the understanding/education of sophisticated and technical information

• Ability to thrive in a dynamic, constantly evolving team environment

• A love of meeting - and beating - deadlines

• High attention to detail, highly organized and efficient to take ownership of work assigned and deliver results timely, reliably and accurately

• Ability to prioritize multiple tasks without supervision

Experience and Qualifications:

• 8+ years of combined experience in project/program/product management, finance, compliance, business or advertising operations

• Experience owning large, complex program strategy development and implementation across a program portfolio that enables world-class user experiences

• Financial acumen and understanding of operational risk and controls framework

• Demonstrated risk-based, collaborate and creative approach towards solving business problems and process improvements

• Experience in AdTech or familiarity with digital advertising products, systems and operational processes desired

• Intermediate to advanced skills in Microsoft Office and Atlassian suite and data visualization tools such as Looker or Tableau.

• Experience with Salesforce, Google Ad Manager, and Oracle preferred.

The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual`s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group`s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you`re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Company

Who we are

We are travelers and technologists. We work across time zones, hemispheres, cultures, and languages. We thrive on breaking things down and building them back up again until they're even better.

We know travel can be hard. But we also know it's worth it every time. And because we believe travel is a force for good, we take our roles seriously. We're here to build great products and create connections that truly bring good into the world.

Accommodations and adjustments

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form.

We're a diverse company, that feels like a community

When you join Expedia Group you become part of a global network of passionate travelers and technologists. Everyone is welcome here, and we take purposeful steps to create and nurture a diverse, open culture.

We find meaning in the work we do: together, we can broaden horizons, strengthen connections, and bridge divides.

We’re a truly global company, with offices on almost every continent. Our hybrid working policy empowers our employees to enjoy the benefits of remote working while staying connected to their colleagues.

No matter where you are – or where you dream of being – we’ve got opportunities for you to explore.

Our industry-leading benefits package enables you to create a fulfilling career while staying healthy, happy, and well.

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