Sr. Operations Manager, USNS

Amazon; Visalia (CA); On-site; USD 135,000 - 182,700; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks a Sr. Operations Manager in Visalia, California, responsible for overseeing operations to ensure quality and performance objectives are met. This role entails leading a team of Managers, coaching for optimal performance, and driving improvements across functions. Candidates should have a Bachelor's degree or equivalent experience and be willing to lift and navigate the operational environment regularly.

The role offers an annual salary range of $135,000 to $182,700, along with comprehensive benefits including health insurance, 401(k) matching, and more. Join Amazon to contribute to a diverse and inclusive workplace.

Qualifications

• Ability to lift and move totes up to 49 pounds.
• Willingness to work in physically demanding conditions.
• Effective communication skills with staff and supervisors.

Responsibilities

• Drive quality and process improvement initiatives.
• Ensure safety, quality, and performance metrics are met.
• Manage operations team and clarify expectations.
• Collaborate with support staff on resources and initiatives.

Education

Bachelor's degree or equivalent, or 2+ years of equivalent experience

Job description

Job ID: 3187487 | Amazon.com Services LLC

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Manager role oversees all aspects of operations at the site and includes managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable the functional area and ultimately the fulfillment center to meet and exceed the business plan.
• Be responsible for overall safety, quality and performance and customer experience of either inbound or outbound operations.
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold Ops Managers accountable for their performance and that of their departments.
• Leverage the Operations and Area Managers by sourcing and nurturing ideas, and incorporating them into improvement plans for the functional area.
• Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in the area, and provide needed support for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walk in the fulfillment center and around the area with great frequency; facilities are over a quarter mile in length.
• Stand and/or walk an average of 5 miles daily.
• Work in construction/distribution environments that may be noisy, unlit, unheated, and not air‑conditioned.
• Access all areas of the building (ascending and descending ladders, stairs, gangways) safely and without limitation.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.

Preferred Qualifications

• Interest in long-term career development through assignments in multiple fulfillment centers across the nation.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below: USA, CA, Visalia – 135,000.00 – 182,700.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.