Sr. Operations Manager, USNS

Amazon; Rialto (CA); On-site; USD 135,000 - 182,700; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Restricted stock units (RSUs)

Job summary

Amazon in Rialto, CA is seeking a Sr. Operations Manager to oversee all budgetary, people development and operations objectives at the site.

You will lead a team of Operations and Area Managers, coach staff, and build leadership bench strength within the Fulfillment Center to meet performance goals. The role includes driving Lean initiatives, ensuring safety and customer experience across inbound or outbound operations, and collaborating with support functions to secure resources for projects

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.

Responsibilities

• Drives quality initiatives, process changes, and Lean initiatives to help meet the business plan.
• Oversees safety, quality, performance, and customer experience for inbound/outbound operations.
• Sets and clarifies expectations for Operations and Area Managers; measures performance and provides feedback.
• Leverages managers to source ideas and build improvement plans for the area.
• Ensures best practices are shared across departments, shifts, and the network.
• Coordinates with HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers to secure resources.

Skills

2+ years of equivalent experience

Education

Bachelor's degree or equivalent

Job description

Job ID: 3165701 | Amazon.com Services LLC

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Manager is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Preferred Qualifications

• Interest in long‑term career development through assignments in multiple FCs across the nation

Equal Opportunity Employment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Rialto - 135,000.00 - 182,700.00 USD annually