Sr. Operations Manager, USNS

Amazon; Little Rock (AR); On-site; USD 135,000 - 182,700; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

A leading logistics and distribution company is seeking a Sr. Operations Manager in Little Rock, Arkansas. In this role, you will oversee all operational goals, lead a team to meet performance objectives, and drive initiatives for quality and process improvements. Candidates should have strong leadership skills and experience in budget management. The position includes a competitive salary range of $135,000 to $182,700 and comprehensive benefits including health insurance, 401(k) matching, and paid time off.

Qualifications

• Strong leadership and coaching abilities to guide team performance.
• Experience in budgetary responsibilities and meeting operational objectives.
• Ability to implement and manage Lean process initiatives.

Responsibilities

• Drive creation of quality initiatives and process changes.
• Oversee safety, quality, performance, and customer experience.
• Set expectations for Operations and Area Managers.

Skills

Leadership skills

Budget management

Lean initiatives

Collaboration with support staff

Job description

Job ID: 10398534 | Amazon.com Services LLC

Overview

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. They oversee all aspects of operation or functions at the site, managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed the business plan.
• Be responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.
• Set and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments.
• Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
• Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air‑conditioned.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

Preferred Qualifications

Interest in long‑term career development through assignments in multiple FCs across the nation.

Equal Opportunity and Legal Information

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation and Benefits

Base salary range: 135,000.00 - 182,700.00 USD annually. The Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.