Sr. Operations Manager

Amazon; Albuquerque (NM); On-site; USD 135,000 - 182,700; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Sr. Operations Manager in Albuquerque, NM to oversee budgetary, people development, and operational objectives at the site. You'll manage a team of Operations and Area Managers, ensuring performance objectives are met and building positive employee relations.

This strategic role requires strong leadership skills and a focus on operational excellence, fostering a culture of continuous improvement while driving results across the facility.

Qualifications

• 7+ years of direct management experience in manufacturing or distribution environment.
• Prior experience with performance metrics and process improvement.
• Experience with the full staffing lifecycle including hiring and performance management.

Responsibilities

• Lead development and implementation of quality improvement initiatives.
• Own overall performance of Inbound or Outbound operations.
• Measure performance and give accountability to Operations and Area Managers.

Skills

People development

Lean methodologies

Performance metrics

Team leadership

Education

Bachelor’s Degree

MBA

Job description

ID lavoro: 2878531 | Amazon.com Services LLC

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

Responsibilities

• Lead development and implementation of quality improvement and process optimization initiatives, leveraging Lean methodologies.
• Own overall performance (safety, quality, customer experience) of either Inbound or Outbound operations.
• Set and clarify requirements/expectations for Operations and Area Managers; measure performance, give feedback, and hold accountable.
• Source and nurture ideas from Operations and Area Managers and incorporate them into improvement plans.
• Take proactive steps to ensure best practices are shared across departments, shifts, and the network.
• Work closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support/resources for projects and initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Walking around the FC with great frequency; facilities over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction/distribution environments that may be noisy, unlit, unheated, or not air‑conditioned.
• Able to access all areas of building (ascending/descending ladders, stairs, gangways safely without limitation).

Qualifications

• Bachelor’s Degree or 2+ years Amazon experience.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle (interviewing, hiring, performance management, promotions and termination).

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long‑term career development through assignments in multiple FCs across the nation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your country or region is not listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NM, Albuquerque – 135,000.00 to 182,700.00 USD annually