Sr. Operations Manager (75% Travel)

Bertelsmann; Louisville (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel benefits

Medical insurance

401(k)

Paid Time Off

Tuition reimbursement

Commuter benefits

Job summary

Arvato in Louisville is seeking an Operations Expert to lead the development and implementation of operating processes for new business initiatives. The role requires extensive warehouse operations experience, strong leadership, and the ability to manage complex projects across teams.

You will drive onboarding for new clients, perform ramp-up planning, and ensure comprehensive training materials and GoLive support. Travel up to 75% will be required.

Qualifications

• Bachelor’s degree in logistics, operations or related field.
• 5+ years in a warehouse leadership role implementing new operations.
• Strong understanding of logistics ops, process development and PM principles.
• Excellent leadership and communication across departments.
• Willingness to travel up to 75% of the time.

Responsibilities

• Own development and implementation of efficient operating processes for new initiatives.
• Collaborate with local Operations teams on volume reviews and FTE planning.
• Develop transition and ramp-up plans for onboarding of new clients and processes.
• Create project training concepts and document training materials.
• Provide on-the-floor management during GoLive and address issues.
• Ensure full system functionality is known, used, and optimized.
• Identify risks and mitigation strategies using best practices.
• Define processes for ramp-up with both manual and automated workflows.
• Suggest process improvements and operational efficiencies.

Skills

Leadership

Process optimization

Project management

Stakeholder management

Analytical thinking

Cross-functional collaboration

Travel willingess

Education

Bachelor’s degree in Logistics, Operations Management, Business Administration, or related field

Tools

SAP (warehouse)

Job description

Job Description

The Operations Expert at Arvato will lead the development and implementation of operating processes and systems for new business initiatives. This role requires a seasoned professional with extensive experience in warehouse operations, strong leadership skills, and the ability to manage complex projects. The ideal candidate will proactively manage risks and apply best practices to ensure seamless integration and operational excellence.

YOUR TASKS

• Own the development and implementation of efficient operating processes and systems for new business initiatives, ensuring alignment with organizational goals.
• Collaborate with the local Operations teams to conduct volume reviews, productivity assessments, and full-time equivalent (FTE) planning to optimize workforce allocation.
• Develop and execute transition and ramp-up plans for both internal and external stakeholders, ensuring smooth onboarding of new clients and processes.
• Create project-specific training concepts, drive the execution of training programs, and ensure proper documentation for all training materials.
• Provide on-the-floor management and supervision during the GoLive phases, supporting local teams in the execution of processes and addressing any issues that arise.
• Ensure that the full scope of system functions is known, utilized, and optimized across all operations.
• Anticipate potential risks associated with new implementations and develop effective mitigation strategies using industry best practices.
• Collaborate with various teams to discuss and define processes for different ramp-up phases, including manual versus automated workflows.
• Identify opportunities for process enhancements and operational efficiencies, sharing insights and recommendations with relevant stakeholders.
• Abide by all company safety and hygiene regulations.
• Follow and maintain 5S Program and guidelines.

YOUR PROFILE

• Bachelor’s Degree in Logistics, Operations Management, Business Administration, or a related field.
• 5+ years of experience in a leadership role within a warehouse environment, with a proven track record of successfully implementing new business operations.
• Strong understanding of logistics operations, process development, and project management principles.
• Excellent leadership and team management skills, with the ability to motivate and guide diverse cross-functional teams.
• Excellent communication and interpersonal skills, with experience in stakeholder management and collaboration across departments.
• Strong analytical and problem-solving skills, with a focus on continuous improvement and operational excellence.
• Ability and willingness to travel up to 75% of the time, occasionally more as needed
• Proficient knowledge of SAP pertaining to warehouse activities.

WE OFFER

• Travel benefits including a $250 weekly bonus for assignments that include travel for 2+ weeks.
• Monthly return flight home for assignments that are 4+ weeks.
• Project completion bonus.
• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays, plus an additional 5 vacation days with option for payout.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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