Sr Operations Manager

Ryder System, Inc.; Washington; On-site; USD 95,000 - 117,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

401(k) retirement savings plan

Job summary

Ryder System, Inc. in Washington seeks a Senior Operations Manager I to lead operations and personnel for multiple locations with ~400 truck equivalents.

You will drive labor planning, scheduling, and performance metrics to meet objectives while ensuring compliance with SOPs and budget targets. The role emphasizes leadership across managers, supervisors, technicians, and coordinators, with focus on customer satisfaction, uptime, and efficient shop operations.

Qualifications

• H.S. Diploma or GED required; associate degree preferred.
• 4+ years in operations environment or Ryder role.
• 3+ years supervisory experience.
• Experience with labor, financial, operating, quality and asset processes and related metrics.

Responsibilities

• Oversee vehicle planning, scheduling and labor optimization.
• Lead and develop branch management teams and staff.
• Manage customer relationships, service delivery and uptime.
• Oversee budgeting, P&L and cost control to meet financial targets.

Skills

Leadership

Communication skills

Staff development

Labor planning

Data analysis

Education

H.S. Diploma/GED

Associate's Degree

Tools

Microsoft Office

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: Summary The Senior Operations Manager I manages the operations and personnel for approximately 400 equivalent truck units comprised of one or more locations. May have Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance to support the needs of assigned location. The Senior Operations Manager I must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. Senior Operations Manager I is responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the SSMI is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Operations Manager II, Manager Field Operations I or Manager Quality Assurance roles

Essential Functions Operations Management

Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Directly involved in strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading work load to maximize efficiency and productivity. Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Oversee the execution of the Workflow Management process.

Labor Management

Provides leadership, training and development to a management team assigned to the branch(es) to include the Operations Manager, Operations Supervisors, Technicians In Charge and Customer Service Coordinators. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Evaluates and makes recommendations for future staffing based on changes to the business environment. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning

Customer Management

Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Oversight to ensure successful execution of the Customer Communication Protocol. Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service. Conduct customer visits and Annual Reviews as required by the Customer Care Plan

Financial Management

Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors. Oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity. Responsible for the successful execution of the Warranty process and maximizing warranty recovery. Ensure data integrity in the Shop Management Online system.

Asset Management

Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop. Prioritize and approve shop tooling and equipment requirements based on needs and scope. Management and oversight of vehicle specifications and vehicle in-service/out-service process. Provide expert insight during business unit asset management review. Ensure all vehicles have required specifications in SAM. Oversight of Parts Inventory management, policies and procedures

Quality Management

Involved in strategic quality planning by developing corrective action and counter measures to operational quality issues. Oversight of Quality Inspection of PM & repairs, including In Process Reviews of non-PM work.. Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives. Ensure Cleanliness and quality of repair for all maintained vehicles. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Comply with Safety and EPA regulations and requirements

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities Strong sense of personal accountability and a proven track record of achieving desired results, Required Strong verbal and written communication skills , Required Ability to work with reporting systems to pull data for analysis and decision making, Preferred Dmonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record, Required Ability to build strong customer relationships Demonstrated customer service focus, work flow analysis and management skills, Required Demonstrates problem solving skills Solves complex operational problems with assistance, Required Resolves critical customer issues with minimal assistance, Required Able to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities, Required Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required Ability to work independently and as a member of a team , Required Flexibility to operate and self-driven to excel in a fast-paced environment , Required Capable of multi-tasking, highly organized, with excellent time management skills , Required Detail oriented with excellent follow-up practices, Required

Qualifications

H.S. Diploma/GED, Required Associate's Degree, Preferred 4 years or more in experience in an operations environment or demonstrated success in a Ryder role, Required 3 years or more in supervisory experience, Required 0 to 1 year in Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics., Required Understanding of complex strategic labor, financial, operating, quality, safety and asset processes and related metrics Advanced, Required Competent in basic computer skills and in a Microsoft Office environment Advanced, Required Knowledge of shop management systems Intermediate, Preferred Travel Yes

Safety Sensitive Job Category Maintenance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried Minimum Pay Range: $106,000.00 Maximum Pay Range: $106,000.00

Benefits Information

• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail].

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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