Sr Service Manager - Fleet Services

Ryder System, Inc.; Sharonville (OH); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Life insurance

Disability insurance options

Paid time off for vacation

Paid time off for illness

Paid time off for bereavement

Paid time off for family and parental

401(k) retirement plan

Job summary

Ryder System, Inc. is seeking a Senior Operations Manager II to oversee the operations and teams across Sharonville, OH, supervising 601+ truck units and ensuring service uptime.

You will drive labor planning, customer satisfaction, and financial performance while enforcing SOPs, safety, and quality standards across locations.

Qualifications

• Bachelor's degree or higher preferred; 4+ years in supervisory/ops leadership
• Experience managing multi-location maintenance ops and P&L responsibility
• Proficiency with MS Office; knowledge of fleet management software a plus

Responsibilities

• Oversee operations management and resource planning across location(s)
• Lead labor management including recruiting, training and performance
• Drive customer satisfaction and uptime while meeting financial targets
• Develop budgets and implement cost-control measures
• Ensure compliance with SOPs, safety and quality standards

Skills

Strategic planning

Labor management

Customer relations

Budgeting

Leadership

Education

High school diploma or GED

Associate's or Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

The Senior Manager Operations II manages the operations and personnel for approximately 601+ equivalent truck units comprised of one or more locations. May have Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance to support the needs of assigned location. At this level of a complex operation, the Senior Operations Manager II must be able to accomplish results through the effective delegation of work and responsibilities and effective management of the team, thus ensuring business objectives and labor requirements are met. The Senior Operations Manager II is responsible for ensuring that the needs of the customers are being met while balancing the financial targets against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Senior Operations Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position for Maintenance Manager or Manager of Quality Assurance roles.

Shop Location: Sharonville, OH

Salary - Bonus Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

• medical
• prescription
• dental
• vision
• life insurance
• disability insurance options
• paid time off for vacation
• paid time off for illness
• paid time off for bereavement
• paid time off for family and parental leave
• tax-advantaged 401(k) retirement savings plan

Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! At Ryder, we are always looking for outstanding individuals to join our team and have a dedicated careers site of all our currently open positions available at https://ryder.com/careers.

We take the security of everyone’s personal information very seriously and are dedicated to securing and protecting any information provided to us. This is why, we only accept employment applications through our official careers site.

Responsibilities

• Operations Management: Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Operations Management: Performs complex strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
• Operations Management: Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
• Operations Management: Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
• Operations Management: Oversee the execution of the Workflow Management process.
• Labor Management: Provides leadership, training, development and oversight to a self-directed management team assigned to the branch (es) to include the Operations Manager, Operations Supervisors, Technicians in Charge, Customer Service Coordinators and Technicians.
• Labor Management: Responsible for Performance Management of all assigned personnel.
• Labor Management: Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team.
• Labor Management: Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
• Labor Management: Evaluates and makes recommendations for future staffing based on changes to the business environment.
• Labor Management: Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
• Customer Management: Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
• Customer Management: Oversight to ensure successful execution of the Customer Communication Protocol.
• Customer Management: Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base.
• Customer Management: Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
• Customer Management: Conduct customer visits and Annual Reviews as required by the Customer Care Plan.
• Customer Management: Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
• Financial Management: Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals.
• Financial Management: Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
• Financial Management: Responsible for the optimization of net maintenance cost per unit.
• Financial Management: Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
• Financial Management: Responsible for ensuring accuracy of third-party invoices and the quality of worked outsourced to vendors.
• Financial Management: Oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation.
• Financial Management: Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities.
• Financial Management: Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.
• Financial Management: Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
• Financial Management: Ensure data integrity in the Shop Management Online system.
• Asset Management: Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
• Asset Management: Responsible for the execution of Asset Management initiatives at the shop level.
• Asset Management: Prepares business case for Capital Expenditures.
• Asset Management: Prioritize and approve shop tooling and equipment requirements based on needs and scope.
• Asset Management: Management and oversight of vehicle specifications and vehicle in-service/out-service process.
• Asset Management: Provide expert insight during business unit asset management review.
• Asset Management: Ensure all vehicles have required specifications in SAM.
• Asset Management: Oversight of Parts Inventory management, policies and procedures.
• Quality Management: Performs complex quality planning by developing corrective action and counter measures to operational quality issues.
• Quality Management: Oversight and/or execution of Quality Inspection of PM & repairs, as well as In Process Reviews of non-PM work.
• Quality Management: Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
• Quality Management: Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.
• Quality Management: Accountable for all Quality Metrics within the Shop.
• Quality Management: Lead breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
• Quality Management: Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Quality Management: Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
• Quality Management: Ensure Cleanliness and quality of repair for all maintained vehicles.
• Quality Management: Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
• Quality Management: Comply with Safety and EPA regulations and requirements.
• Additional Responsibilities: Performs other duties as assigned.

Skills and Abilities

• Ability to optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics,
• Required Assumes personal responsibility for actions
• Required Strong sense of personal accountability and a proven track record of achieving desired results,
• Required Strong verbal and written communication skills,
• Required Ability to work with reporting systems to pull data for analysis and decision making,
• Preferred Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record,
• Required Ability to build strong customer relationships Must have demonstrated customer service focus,
• Required Must have demonstrated workflow analysis and management skills,
• Required Demonstrates problem solving skills Ability to independently solve complex operational problems in a timely fashion,
• Required Ability to proactively resolve critical customer issues with large key accounts,
• Required Ability to lead, train and develop a self directed management workforce, including effective delegation and management of assigned work,
• Required Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Required Ability to work independently and as a member of a team ,
• Required Flexibility to operate and self-driven to excel in a fast-paced environment ,
• Required Capable of multi-tasking, highly organized, with excellent time management skills ,
• Required Detail oriented with excellent follow-up practices,

Qualifications

• H.S. Diploma/GED,
• Associate's or Bachelor's degree,
• Preferred 3 years or more in supervisory experience,
• Required 4 years or more in experience in an operations environment or demonstrated success in a Ryder role,
• Required Experience using Microsoft word and excel. Intermediate,
• Preferred Experience with Fleet management Software. ,
• Preferred Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics. ,
• Required Maintenance and Technical experience in a shop environment. ,
• Preferred Travel Yes, 1-10%
• #LI-RL #INDexempt #FB Job Category Maintenance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $95K Maximum Pay Range: $100K

Benefits

• medical
• prescription
• dental
• vision
• life insurance
• disability insurance options
• paid time off for vacation
• paid time off for illness
• paid time off for bereavement
• paid time off for family and parental leave
• tax-advantaged 401(k) retirement savings plan

EEO Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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