Fleet Operations Supervisor - Heavy Duty Trucks

059 Ryder Truck Rental, Inc. (Employer-Payroll); Town of Springfield (WI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. is seeking an Operations Supervisor at our Springfield area location to lead a fast-paced maintenance team, ensuring service quality, safety, and efficiency.

You will manage workflow, labor, and customer satisfaction while supporting the Operations Manager in achieving location targets. The role emphasizes cross-functional backup, adherence to policies, and potential development toward Operations Manager.

Qualifications

• Supervisory experience is preferred for leading shop teams.
• Knowledge of vehicle diagnostics and repairs is beneficial for maintenance operations.]
• Bachelor's degree or equivalent experience may be preferred for advanced roles.

Responsibilities

• Work analysis, planning and scheduling for technicians and assigning work.
• Track productivity and conduct shift/shop meetings; RO review and approval.

Skills

Supervisory experience

Vehicle diagnostics/repair knowledge

Education

H.S. diploma/GED

Associate's degree or 1–3 years in maintenance operations

Bachelor's degree preferred in related field

Tools

Shop Management System

Microsoft Office

Job description

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

CULTURE- INTEGRITY- FAMILY.

As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.

Shop Location: Springfield, IL 62707

Schedule: Monday - Friday 7:00 am to 4:30 pm

Salary - Plus Annual Bonus Summary

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location.

The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees.

The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met.

The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business.

This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop.

As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This may also be a development position to prepare incumbents for the Operations Manager role.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.

• Competitive pay plus bonus & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares.

You thought that was it? Take a look at a few of these:

• Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek
• America's Best Large Employers by Forbes
• World's Most Admired Companies by Fortune Magazine
• Top Company for Women to Work for in Transportation by Women in Trucking
• Overdrive Award by General Motors
• Food Logistics' Top 3PL Award by SDC EXEC
• Reader's Choice Excellence Awards by Inbound Logistics
• Top Women to Watch in Transportation

Essential Functions

Workflow Management:

Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval

Ensures all warranty policies and procedures are executed

Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate

Responsible for conducting yard checks to ensure proper work scheduling and prioritization

Labor Management:

Provides management, training and development of all personnel assigned

Provides Performance Management of all assigned personnel

Customer Management:

Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime

Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates

Conduct customer visits as required by the Customer Care Plan

Asset Management:

Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility

Evaluates needs and makes recommendation for shop tooling and equipment requirements

Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process

Assist in ensuring all vehicles have required specifications in SAM

Responsible for Parts Inventory management, policies and procedures

Quality Management:

Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work

Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center

Ensure Cleanliness and quality of repair for all maintained vehicles

Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends

Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized

Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs

Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements

Ensure Employee compliance with Safety and EPA regulations and requirements

Financial Management:

Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction

Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives

Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets

Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation

Responsible for the customer bill back process to include identification, review and approval of bill back opportunities

Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity

Ensure data integrity in the Shop Management Online system

Additional Responsibilities

Performs other duties as assigned

Skills and Abilities

Ability to professionally represent Ryder and competently interact with customer management

Strong vehicle diagnostics/repair knowledge (preferred)

Microsoft Office intermediate preferred

Qualifications

H.S. diploma/GED required

Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.

Demonstrated success in a Ryder role may be substituted for this requirement

Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.

Demonstrated success in a Ryder role may be substituted for this requirement

Maintenance and Technical experience in a shop environment required

Supervisory experience preferred

Experience with a Shop Management System preferred

Microsoft Office intermediate preferred

DOT Regulated No

Job Category Maintenance

Our Culture & Commitment: At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard.

Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Salaried

Minimum Pay Range: $65,000

Maximum Pay Range: $65,000

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

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