Sr. Operations Manager

LEGACY HALL, LLC; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid Time Off

401(k) eligibility after 1 year

Job summary

LEGACY HALL, LLC is seeking an Operations Manager to oversee daily venue operations, ensuring exceptional guest service and team accountability. This role is highly visible, hands-on, and focused on maintaining Legacy Hall’s standard of hospitality across multiple outlets and events.

You will lead floor operations, manage private events, and act as the client-facing operations lead, while coaching staff to uphold service standards and executing opening/closing duties, labor scheduling, and

Qualifications

• 4+ years of food & beverage management experience; high-volume or multi-unit experience strongly preferred.
• Event operations experience is a plus.
• Bar management experience is a plus.
• Manager Food Handler's and Alcohol Service Certifications are required (or the ability to obtain them upon hire).
• Ability to stand for extended periods and lift at least 50 lbs.

Responsibilities

• Lead front-of-house operations, ensuring smooth, efficient, and memorable guest experiences.
• Oversee the setup, service, and breakdown of private events, ensuring flawless execution and guest satisfaction.
• Act as the client-facing operational lead during events - welcoming hosts, addressing concerns, and meeting expectations.
• Support and coach team members to uphold Legacy Hall's hospitality standards.
• Perform opening and closing duties, including venue walkthroughs and bar setup.
• Oversee labor management, scheduling, and inventory controls.
• Maintain accountability for service, cleanliness, and sanitation across the hall.
• Collaborate with leadership and stall operators to meet food, beverage, and entertainment standards.
• Jump in where needed on the floor - resolving issues, engaging with guests, and supporting the team.
• Support additional projects and initiatives as assigned.

Skills

Strong communication

Organizational skills

Hospitality focus

Leadership on floor

Job description

As Operations Manager, you will be responsible for overseeing the daily operations of Legacy Hall to ensure smooth execution, exceptional guest service, and team accountability. This role is highly visible and hands-on, requiring strong leadership on the floor and a commitment to operational excellence. From ensuring consistent service standards across multiple food and beverage outlets, to supporting private events and activations, you will play a key role in maintaining Legacy Hall's reputation as a premier food, beverage, and entertainment destination.

The Good Stuff

Medical, Dental, and Vision insurance within 60 days (or next open enrollment).

Paid Time Off.

401(k) eligibility after one year of service (for individuals 21+)

What You'll Do

Lead front-of-house operations, ensuring smooth, efficient, and memorable guest experiences.

Oversee the setup, service, and breakdown of private events, ensuring flawless execution and guest satisfaction.

Act as the client-facing operational lead during events - welcoming hosts, addressing concerns, and meeting expectations.

Support and coach team members to uphold Legacy Hall's hospitality standards.

Perform opening and closing duties, including venue walkthroughs and bar setup.

Oversee labor management, scheduling, and inventory controls.

Maintain accountability for service, cleanliness, and sanitation across the hall.

Collaborate with leadership and stall operators to meet food, beverage, and entertainment standards.

Jump in where needed on the floor - resolving issues, engaging with guests, and supporting the team.

Support additional projects and initiatives as assigned.

Qualifications

4+ years of food & beverage management experience; high-volume or multi-unit experience strongly preferred.

Event operations experience is a plus.

• Bar management experience is a plus

Strong communication and organizational skills

Fun, energetic, and passionate about hospitality and guest experience.

Ability to thrive in a fast-paced, event-driven environment with multiple priorities.

Manager Food Handler's and Alcohol Service Certifications are required (or the ability to obtain them upon hire).

Ability to stand for extended periods and lift at least 50 lbs.

If you thrive in a high-energy, fast-paced environment and love being part of a team that celebrates food, drink, and entertainment, this is the role for you.

We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.