Sr. Operations Manager

Amazon; North Haven (CT); On-site; USD 135,000 - 182,700; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is hiring a Sr. Operations Manager for the North Haven, CT fulfillment center.

You will lead a team of Operations and Area Managers, drive Lean initiatives, and ensure safety, quality, and customer experience across inbound or outbound operations. Responsibilities include setting expectations, measuring performance, collaborating with HR, Finance, Facilities, and IT, and sharing best practices across shifts and sites.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Experience in Engineering, Operations, Business Administration, or a related field is preferred.

Responsibilities

• Lead and coordinate a team of Operations and Area Managers to meet performance objectives.
• Drive Lean initiatives and process improvements to meet business plans.
• Ensure safety, quality, and customer experience across inbound or outbound ops.
• Set clear requirements and measure performance of Ops Managers.
• Collaborate with HR, Finance, Facilities, Safety, IT to secure resources.
• Share best practices across departments and shifts.

Job description

Job ID: 10427589 | Amazon.com Services LLC

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air‑conditioned.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation).

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.

Preferred Qualifications

• Experience in Engineering, Operations, Business Administration, or a related field.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & ADℤ insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Location: USA, CT, North Haven - Salary: 135,000.00 - 182,700.00 USD annually.