Sr Operations Manager

Bmdusa; Albuquerque (NM); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

ESOP

401(k) with company match

Life & disability insurance

Employee Assistance Program

Collaborative, employee-owned culture

Job summary

BMD, Inc. (Builders Source) is seeking a Senior Operations Manager to lead the 8-location, multi-brand operation across New Mexico and Texas, overseeing warehouse, routing, delivery, installation, fleet, and safety.

You will develop Operations Managers, standardize standards across locations, and use data and KPIs to improve performance, partnering with Sales, Customer Experience, Purchasing & Inventory Control, and senior leadership to deliver a safe, efficient, and customer‑focused operation.

Qualifications

• Progressive leadership in operations across multiple sites.
• Experience leading managers and multi-location teams.
• Ability to analyze data and KPIs to drive accountability.
• Track record of safety, productivity, service and cost improvements.
• Experience with workforce planning and leadership development.
• Strong cross-functional leadership and problem-solving skills.
• Familiarity with WMS/ERP and routing/dispatch tools.

Responsibilities

• Lead multi-location, multi-brand operations across 8 NM/TX locations.
• Develop Operations Managers and Assistant Operations Managers.
• Drive KPIs: warehouse readiness, on-time performance, productivity.
• Own workforce and capacity planning with staffing and fleet.
• Champion safety, fleet and compliance including DOT/FMCSA requirements.
• Manage costs and profitability by reducing waste and overtime.
• Strengthen execution in warehouse, delivery, and installation.
• Partner cross-functionally to improve handoffs and customer experience.
• Lead continuous improvement and strategic planning for future growth.

Skills

Operations leadership

Multi-location teams

Data-driven decision making

Workforce planning

Cross-functional leadership

Safety compliance

Process improvement

WMS/ERP familiarity

Tools

WMS

ERP

Routing/Dispatch platforms

Fleet/Telematics

Operational reporting tools

Job description

Builders Source Appliance Gallery | BSI - Albuqueque 308 Menaul Rd NE Albuquerque, NM 87102, USA

Description

Senior Leadership | Multi-Location Operations | Warehouse | Delivery | Installation

Are you an experienced operations leader who knows how to develop strong leaders, build accountability, and turn strategy into consistent execution across a multi-location organization?

Builders Source Inc. (BSI) is seeking a Senior Operations Manager to lead our operations organization across 8 locations throughout New Mexico and Texas.

Our business operates across five brands — Builders Source / Builders Source Appliance Gallery, Baillios, Appliance Liquidators, Dalton Service Center, and Cunningham Distributing.

This senior leadership role oversees the physical execution of the customer promise across our multi-brand, multi-location operation—from warehouse readiness and product movement through routing, delivery, installation, fleet, safety, and operational completion.

You’ll lead and develop Operations leaders, establish consistent standards across locations and brands, use data to improve performance, and partner closely with Sales, Customer Experience, Purchasing & Inventory Control, and senior leadership to build an operation that is safe, efficient, scalable, and customer focused.

At BMD, Inc., we’re proud to be a 100% employee-owned company, which means our employee-owners have the opportunity to share in the success they help create through our Employee Stock Ownership Plan (ESOP).

What You’ll Do:

• Lead multi-location, multi-brand operations across BSI’s 8 New Mexico and Texas locations, overseeing warehouse, routing/dispatch, delivery, installation, fleet, and other assigned operational functions.
• Lead and develop Operations Managers and Assistant Operations Managers, establishing clear expectations, accountability, coaching, succession planning, and leadership development.
• Drive operational performance through KPIs and scorecards focused on warehouse readiness, on-time performance, first-time completion, productivity, labor utilization, overtime, route/crew utilization, damages, rework, customer satisfaction, and cost.
• Own workforce and capacity planning, aligning staffing, schedules, equipment, fleet, and resources with business volume, customer commitments, and future growth.
• Champion safety, fleet, and compliance, including driver safety, vehicle readiness, incident prevention and investigation, operational safety practices, and applicable DOT/FMCSA requirements.
• Manage operational costs and profitability by improving labor and fleet utilization and reducing overtime, excess mileage, fuel consumption, damages, repeat trips, rework, downtime, and other controllable expenses.
• Strengthen warehouse, delivery, and installation execution, creating consistent standards for product readiness, staging, routing, jobsite readiness, field execution, damage prevention, service recovery, and operational closeout.
• Partner cross-functionally with Sales, Customer Experience, Purchasing & Inventory Control, Service, HR, EHS, Facilities/Fleet, and leadership to improve handoffs, remove barriers, resolve escalations, and protect the customer experience.
• Lead continuous improvement and strategic planning by identifying root causes, standardizing best practices, improving systems and workflows, and planning for future staffing, fleet, technology, capacity, geographic coverage, and growth.

What We’re Looking For:

• Progressive leadership experience in operations, distribution, logistics, warehouse, delivery, installation, or a related environment.
• Demonstrated experience leading managers and multi-location teams.
• Strong business judgment with the ability to use operational data and KPIs to make decisions and drive accountability.
• Demonstrated success improving safety, productivity, service, quality, and cost performance.
• Experience with workforce planning, performance management, leadership development, and succession planning.
• Strong cross-functional leadership, communication, problem-solving, and change-management skills.
• Experience with WMS, ERP/order-management systems, routing/dispatch platforms, fleet/telematics, and operational reporting tools.
• A leadership style grounded in accountability, employee development, collaboration, safety, and continuous improvement.
• New Mexico MM-2, and/or EE-98 contractor licensure is preferred.

Experience in appliance distribution, building products, last-mile delivery, transportation, field installation, fleet management, or DOT-regulated operations is also preferred.

What We Offer

• $120,000 annual salary
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company match
• Life & disability insurance
• Employee Assistance Program
• A collaborative, employee-owned culture

BMD, Inc. and its family of companies, including Builders Source Inc., are Equal Opportunity Employers. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.