Sr. Operational Client Analyst- APS

ABM industries; Sugar Land (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

ABM Industries seeks a Senior Analyst-APS to lead data insights supporting client-facing systems and service delivery. You will partner across departments to operationalize data and drive improved outcomes for ABM's facilities services.

The role requires 5+ years in operations, strong analytics, and proficiency with Power BI, Excel, and the Microsoft 365 suite to deliver accurate reporting and actionable insights for field operations and clients.

Qualifications

• Bachelor's degree preferably in Engineering or Facilities related curriculum or equivalent work experience.
• 5+ years of experience in hard and soft operations for owners/operators of built environments.

Responsibilities

• Conduct research, analyze complex data sets and systems, identify trends, and prepare reports and recommendations related to ABM's services.
• Assist in drafting policies and procedures, client related service strategies processes, tracking, and evaluating operational performance.
• Develop internal reporting and ensure data consistency across APS sites to support client outcomes.

Skills

Data analytics

Project management

Analytical thinking

Problem-solving

Power BI

Microsoft Excel

PowerPoint

Microsoft Office

Education

Bachelor's degree in Engineering or Facilities related field

Tools

Power BI

QuickBase

Salesforce.com

Microsoft PowerApps

Microsoft Office Suite

Job description

ABM's offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV-charging, parking, and operating engineers. Governed by a single contract, APS helps our clients improve operations, drive outcomes, and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business.

The Sr. Operational Analyst-APS is the lead service delivery analyst (on the side of operations) in support of data and analytics related to driving internal and external client outcomes. This role will also collaborate with these departments to help operationalize service delivery data in support of driving improved outcomes for our clients (internal and external) and in support of field operations at all existing and new APS sites.

Responsibilities

Responsibilities include conducting research, analyzing complex data sets and systems, identifying trends, and preparing reports and recommendations related to ABM's services. The role is also responsible for assisting in drafting policies and procedures, assisting with client related service strategies processes, tracking, and evaluating operational and program performance and identifying and supporting any issues based on data and analytics derived from ABM's client supporting and client facing systems.

Job Objective

The successful Senior Analyst provides expert data insights to support client facing systems, procedures, and processes. This person should have a significant understanding of facility services (Cleaning, Parking, Engineering, Energy, Measurement & Verification, Core ATS, and APS), and have project management, analytical thinking, and problem-solving skills. The Senior Analyst for APS is a professional who also helps to identify operational issues related to service and project delivery using data and analytics and helps to implement goal-oriented strategies to drive effective client outcomes in support of ABM Operations. This role also involves managing data, client reporting, and service processes. This role will also work with field operations to help educate and understand service trends related to client outcomes and data.

The Sr. Operational Analyst-APS is also responsible for analyzing and maintaining accurate business operations data relating to clients and ABM's services. This individual will partner with representatives across multiple departments to help identify and resolve any data inconsistencies as well as demonstrate a clear understanding of, and ensure adherence to, the company's data management policies and procedures. Duties will include identifying, managing, and reporting on key data elements to support ongoing client related activities for ABM's services and for our clients. This role will also help identify and build internal reporting to add consistency to all APS sites, help identify issues (Financial, Customer Satisfaction, Serviceability, Capital Planning, etc.) and accelerate continuous improvement.

Support special projects to drive service improvement and Quality

• Supporting business requirements collection, reporting, and analytics for performance on service and Quality metrics
• Work across business areas to ensure alignment of project goals, measurements of success, and reporting for internal and external clients
• Support Client Experience Team advising on Service Delivery Analytics and Programs as they relate to driving outcomes for our internal and external clients and actively participate in meetings with Peers
• Also work closely with other Industry Groups and Service line analytics, data, and development teams to establish consistency in reporting once requirements are finalized
• Build relationships and work effectively in a matrixed environment with internal and external business partners.
• Develop and process internal and external analysis ensuring delivery of complete and accurate data/reports which align to Internal and External customer expectations
• Partner with key stakeholders in shaping and operationalizing ABM's data strategy
• Act as a chief advocate of operational and client facing data across multiple leadership teams
• Utilize analytics and reporting competency that derives actionable insights and operational decisions from complex data sets.
• Special projects and other duties as assigned.

Bachelor's degree preferably in Engineering or Facilities related curriculum, and/or equivalent work experience.

5+ years of experience in hard (skilled) and soft (non-skilled) operations for owners/operators of built environments.

Must be able to work with Microsoft suite of products such as PowerPoint, Power BI, Excel, Outlook, Word, Teams, and OneNote

Familiarity with low code platforms such as QuickBase, Salesforce.com, Microsoft PowerApps or others that produce entirely operational applications and data.

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